A rare opportunity has arisen for a Legal Helpline Advisor to join a leading Liverpool law firm as part of the legal helpline team. The role is home-based and working hours are 8am – 8pm shift pattern 3 days in the week, and 9am-5pm Saturday and Sunday.
You will be responsible for answering legal helpline calls and providing and offering general legal advice under the terms of a home LEI policy. Providing verbal advice to clients on matters of a general legal nature including, (but not exclusively): Consumer Law, Property Disputes, Employment Law and accepting any referrals under the home LEI helpline scheme and allocating those cases to a more specialist handler, when necessary, or across the wider business.
First point of contact for clients telephoning a legal helpline
Responsible for a providing general preliminary telephone legal advice on matters in areas of law including (but not exclusively): Consumer Law, Employment Law, Property Disputes, Clinical Negligence, Personal Injury, Motoring and/or Parking Offence
Good general working knowledge of various legal areas and any relevant case law and/or legislation
Providing first class professional legal advice to the highest standards expected
Act on and respond to legal helpline calls in a timely matter and strictly adhere to any SLAs set
Assist with relationship building with commercial clients to enhance the reputation of the firm and the service it provides
The role is varied – every call presents a different legal problem requiring the successful candidate to provide general advice and resolution.
You must have a solid and varied legal background and ideally should hold an LLB/LPC or ILEX qualification, but relevant legal experience would be a suitable alternative with a comprehensive general legal knowledge.
You must have some experience or knowledge of all areas of law (see above) and be able to provide general legal advice.
For more information, please apply now or contact Gemma Taylor at G2 Legal.
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