IT Infrastructure Analyst Jobs

The Vacancy

The Technical Services team is made up of 5 members of staff spread across the firm's London and Manchester offices.  The team works very closely with other teams within the IT Department such as the Service Desk, Business Applications and Deployment and Projects teams to provide the full range of IT services and support to the business.

Inclusiveness and Diversity

At Fieldfisher we are committed to creating an inclusive workplace where everyone feels valued, motivated and able to be themselves. Our Inclusiveness and Diversity ("I&D") Strategy is firmly rooted in Fieldfisher's overall business strategy; we very much view I&D as being core to the business and we aim to integrate it into all our systems and processes.

Accessibility information for our Belfast Hub can be found on our website: https://www.fieldfisher.com/en/locations/united-kingdom/contact-us/offices/accessing-fieldfisher-belfast-hub

Please note Fieldfisher aims to ensure equality of opportunity and we are actively working towards improving the diversity of our staff.  All applications will only be considered on merit and the applicant's suitability to meet the requirements of the role.

What can you expect?

• Manage and maintain the firms VMware environment across all Data Centres and offices.
• Manage and maintain the firms Exchange on-prem, Exchange Online and Mimecast services.
• Manage and maintain the firm's vulnerability management solutions and remediate vulnerabilities in line with the firm's policies.
• Ensure that all Server infrastructure is patched in line with the firm's patching policy and scheduling of changes.
• Manage and maintain Windows server environment (2012 – 2019).
• Manage and support systems and services used within Azure.
• Troubleshoot and fix Serversystem application related issues, which the team is responsible for, recording all troubleshooting steps and information in the IT Service Management tool.
• Attend Technical Advisory Board meetings to present team infrastructure changes, and report back accordingly.
• Generate system and component capacity management reports on a weekly basis and conduct trend analysis.
• Manage and maintain Windows Server Services, such as Active Directory, DNS, DHCP and certificate services.
• Participate in the firm's annual and ad-hoc Business continuity Disaster Recovery tests.
• Providing 3rd line technical support to the Service Desk Team.
• Ensure all systems and services are proactively monitored using the tools utilised by the IT Department.
• Manage and maintain the Mobile Device Management (MDM) solution. 
• Build and deploy Windows Servers and VMware hosts as required.
• Liaise with 3rd party suppliers and participate in Services Reviews as required.
• Ensure that all servers and services have adequate BCDR protection in place.
• Ensure that all servers are backed-up in line with the firm's backup policy.
• Ensure all servers are built and maintained in accordance with the team documentation.
• Support and manage the firm's Microsoft Dynamics AX solution.
• Participate in the Out of Hours rota to monitor and respond to critical alerts in the network monitoring tools and any emergency escalations from the Service Desk and Management.

A bit about you

• Excellent working knowledge of supporting and maintaining Exchange On-Prem 2013 or above / Exchange Online.
• Proven extensive Knowledge of VMware and SAN storage.
• Extensive proven working experience of maintaining vulnerability management solutions and remediating system vulnerabilities.
• Proven working experience for managing server infrastructure in a Data Centre environment.
• Strong Knowledge of Windows Server 2012 – 2019.
• Strong Knowledge of Active Directory, DNS, DHCP and Windows Certificate Services.
• Excellent Knowledge of MDM products such as MoibleIron or equivalent products.
• Knowledge and hands on experience of Microsoft Azure, AWS and other cloud computing technologies.
• Backup management.
• 3rd line level troubleshooting skills.
• Strong team player.
• Excellent verbal and written communication skills. Must have a "can do" attitude.
• Able to work independently and under pressure, as well as part of a wider team.
• Effective time management
• Proven knowledge of Managing and maintaining Mimecast services.
• Strong knowledge of security best practices and industry standard such as CIS and ISO27001.
• ITIL foundation certification or knowledge of ITIL processes.
• Must be willing to work weekends as required.
• Meticulous attention to detail.
• Must we willing to travel to other offices as required.
• A minimum of 2 years' experience in a similar role.

Desirable but not essential:

• Automated server patch management solutions.
• Network Application load balancing products such as F5 or equivalent.
• Knowledge and Hands on experience of Microsoft Dynamics AX.
• Previous law firm experience.
• Experience Configuring Firewalls, Switches and Routers.
• Troubleshooting Microsoft Team's issues.
• Supporting systems widely used in the Legal sectors such as WorkSite, InterAction, and Winscribe.

What can we offer you?

Our people are at the core of what we do.  Fieldfisher's benefits package is designed to enable all colleagues to thrive in an inclusive and supportive environment.  These benefits range from private health insurance, life assurance & income protection, flexi-gym discounts, season ticket loans, bike-to-work loans and much more. 

Fieldfisher Belfast is based in the vibrant and modern offices located in the iconic Titanic Quarter. You will be joining a new and exciting office environment which has seen rapid expansion since its opening in August 2018. We have recently celebrated our 3rd anniversary and just launched an inaugural graduate scheme, so it's fair to say that you will be a part of something big! And yes, we're all aboard the 'hot-desking' bandwagon but who isn’t in 2022!? There's nothing better than a modern, open plan workspace – friendly Office Manager included.

With a diverse team of 100 Fee Earning and Business Support staff, summer and Christmas parties and our Ministry of Fun (quiz nights, cake sales, group runs, sports teams etc), we really have nailed this collaborative & fun work environment thing. But please don't take our word for it, check out our website and social media accounts to see for yourself! 

Culture & personal development

We’re a firm with real entrepreneurial drive and we don’t believe in squashing people’s individuality. We want you to use your unique talents and experiences to help the firm grow. You can only do that by being yourself. And working closely and collaboratively with people throughout the firm. That’s why we foster a culture that encourages you to be yourself.

We’ll give you bespoke support to develop your own career. Whether that’s through allowing you to “access all areas” across the firm, funding you through training for professional development qualifications, or making sure you have a structured career plan, we’ll make sure your talents are being nurtured.