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Customer Service Telephone Advisor G2 Legal Limited Leeds, West Yorkshire, Yorkshire £20,000 - £25,000
Conveyancing Administration Assistant G2 Legal Limited West Midlands, UK £15,000 - £20,000
Legal Administrator G2 Legal Limited Derbyshire, East Midlands, UK £20,000 - £25,000
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Direct Employer Talented Individuals Cooper Burnett Tunbridge Wells, Kent, South East
Direct Employer Workflow Co-ordinator Field Fisher United Kingdom
Direct Employer Records Assistant Field Fisher Manchester, England, United Kingdom
Direct Employer Senior Post Completion Assistant Convey Law Newport, Wales, UK

Customer Service Telephone Advisor
G2 Legal Limited
3 weeks left to apply
Leeds, West Yorkshire, Yorkshire Get directions
Salary: £20,000 - £25,000
General Office Assistant General Roles Full time
Are you an experienced Customer Service Telephone Advisor or Call Centre Professional looking to secure a new role?

I have an exciting and rare opportunity with a national law firm, for a Customer Service Telephone Advisor to join their central Leeds team.

To be considered for this role you must have 6 months+ experience in a telephone-based role.

The successful Customer Service Telephone Advisor will support a team of Remortgage Caseworkers by acting as a first point of contact for clients, borrowers, and referrers, delivering a first-class customer service in dealing with any queries, problems, or issues they raise.

The postholder will be required to undertake their own administration and handle their own telephone calls in relation to their high-volume caseload.

The core duties of this role are likely to include the following:
  • Assisting borrowers with a wide range of enquiries regarding their remortgage application
  • Taking ownership of issues to make sure that they get resolved within our SLAs
  • Working with the team of Caseworkers, to support the firm in achieving our objectives
  • Accurately administrating client details using our case management system as well as use of Excel, Outlook
  • Responding to online customer enquiries (Email)
  • Working a variety of back-office processes to deliver our services
You must have 3 months’+ telephone experience and an excellent telephone manner to be considered for this role. Ideally you will have the ability to deal in a calm and measured manner, with callers who may be under pressure due to a lack and understanding of the remortgage process.

If you have solid customer service skills and are looking to join a leading firm, please apply for this Customer Service Telephone Advisor via the link or contact Rachael Atherton at G2 Legal Recruitment.
Nº employees 51-200
Founding year 1999
Products / Services Commercial Litigation, Intellectual Property & Information Technology, Personal Injury & Clinical Negligence, Property (Commercial), Property (Residential)
Mission G2 Legal seeks to provide the best possible recruitment solutions, building long term relationships with both clients and candidates. We strive to grow our business through our market knowledge and experience, which enables us to deliver consistently high service in our markets.
overview Founded in 1999, we are one the largest independent legal recruitment agencies in the UK. Placing candidates of all levels in legal jobs, including Company Secreterial and Trademarks, Patents and IP. We have offices in Birmingham, Brighton, Bristol, Edinburgh, Manchester, London and Sydney. Recruiting for both UK and international roles. We pride ourselves on offering the best service, tailoring our recruitment services to fit the needs of candidates and clients. G2 Legal understands the importance of investing in our own people. We have an in-house Learning and Development Manager who has devised an on-going programme for each consultant, that ensures our candidates and clients receive the highest levels of service, and that our consultants progress and develop in their careers.
3 weeks left to apply

Frequently asked questions

Visitors are greeted by an office receptionist, who is the company's first point of contact. During the workday, an office receptionist usually stays in the exact location. Office Assistants, on the other hand, have greater administrative responsibilities.

A General Office Assistant assists an individual or a group with different administrative and clerical responsibilities. All common work responsibilities are organising schedules, conducting meetings, handling correspondence (emails, calls, messages, etc.), booking locations for events, and preparing presentations. To apply for the latest General Office Assistant jobs, visit Simply Law Jobs.

5 GCSE's (including English and Maths with a C) or an associate's degree is minimum required to become a General Office Assistant. Apart from these, you need to write clearly and help with word processing when necessary and have a warm personality with strong communication skills.

This job role has the potential to bring a lot of job satisfaction. For example, administrative assistants or General Office Assistants enjoy their professions for a variety of reasons, including the range of activities they accomplish and the satisfaction that comes from assisting coworkers in doing their jobs better.

General Office Assistant jobs are available in nearly every industry. Some people think that working as an Office Assistant is simple. That is not the case; General Office Assistants put in a lot of effort. They are intelligent people with lovely personalities who can do almost anything.

Description

General Office Assistant Job Description

This job is an excellent way for young candidates to find themselves a job with a steady income is to work their way up from a basic or entry-level position within an office. Such administrative roles include that of an Office Assistant. This role, while entry-level, essentially acts as a support for the various departments, ensuring the office runs smoothly. In addition, the General Office Assistant job description outlined by several employers state that some of the tasks undertaken by a General Office Assistant include ensuring that all paperwork is handled appropriately and attention and is filed appropriately, answering the phones, preparing and opening mail and running general errands for more senior members of staff.

General Office Assistant Job Responsibilities

An Office Assistant performs ad hoc or administrative functions. They work with business, operations, or office managers. They oversee office communications and petty cash. Office Assistants do filling, typing, drafting, and answering phone calls. Furthermore, they receive walk-in guests, schedule appointments, answer emails and perform receptionist's duties. According to the General Office Assistant jobs ads posted at Simply Law Jobs, their general responsibilities may include handling business correspondence, distributing office communiqués, taking messages and transferring calls, faxing, scanning and copying documents and drafting internal memos. These personnel are also responsible for ordering office supplies and stationery, handling petty cash and performing administrative functions for the operations team. 

Skills Required to Build A General Office Assistant Career

To perform your job proficiently as a General Office Assistant, you must have perfect written, telephone and electronic communication since they need to report administrative and office managers and take notes of the meeting minutes. Other required skills organisation since the job is overwhelming and you need to be organised to stay ahead on the tasks. Self-development and learning skills also come in handy. Attention to detail, report writing, record keeping and proficiency in Microsoft Applications are also required for the job. Simply Law Jobs is the leading law jobs portal in the UK and you can apply for the new legal vacancies with ease.