A Legal 500 Law Firm in the heart of Greater Manchester is looking to expand their IT Team and recruit a 1st/2nd Line Support Professional to their team based in Manchester City Centre.
As the IT Service Desk Analyst, you will be the first point of contact for all users across their 4 offices for their IT Issues either face to face, via telephone, email, and a ticket system. You will be responsible for assisting with the development of IT Systems and IT Projects.
The firm pride themselves on organic growth within the firm so there is ample opportunity for progression in this role.
You will be delivering high quality technical support on a range of technologies. You must have:
* 3+ years hands on related IT Support experience in either a legal or professional services environment
* Previous experience with legal apps including IManage, Proclaim, Big Hand , DocsCorp and Oyez forms.
* Strong Microsoft Office skills.
* Basic understanding of Powershell.
* ITIL (Information Technology Infrastructure Library) Foundation/ Intermediate Certification preferred but not essential.
* Windows Desktop 7-10, Citrix XenApp/XenDesktop
* Knowledge on Microsoft Office including Outlook, Word, Excel and Visual Basic
* Experience on Microsoft 365, server virtualisation and formal IT Qualifications is advantageous.
Our client really values their staff and offer excellent support, training, and career progression. Together with a competitive salary and a friendly working environment they have a benefits package that is second to none.
How to apply
To apply for this role please forward a copy of your most recent CV to Laura Baron at Clayton Legal.
Additionally, refer a friend or colleague to us and receive £500 in vouchers if we assist them in securing a new career. Terms apply
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