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The role

The main purpose of the role is to greet all clients, visitors and staff in a courteous and professional manner, either face-to-face or via telephone, adhering to our reception service standards at all times.

The role is full-time between 9am – 5.15pm Monday to Friday based in Kingswood.

You will:

• Greet all visitors, staff and clients on entry to the premises
• Inform relevant staff member of visitor arrival
• Ensure visitors sign in and out of the visitor’s book
• Answer calls promptly and professionally, and transfer them to the relevant department and take short messages where necessary
• Ensure that the reception area, waiting area and meeting rooms are clean, tidy and presentable
• Ensure refreshments are stocked and ready for use
• Request and copy ID from new clients and scan them onto the system

In addition to the above, this role holds some banking, postal and archiving responsibilities, such as:

• Ensuring all monies received are recorded in the appropriate entry book and paid promptly
• Producing a posting slip for the monies, providing a copy for the file
• Being responsible for petty cash and ensuring appropriate records are maintained
• Ensuring outgoing cheques are printed on the correct account and a report is sent to our Accounts department following each cheque run
• Opening, dating and passing on incoming post and DX
• Recording hand deliveries and distributing accordingly
• Franking outgoing post and dispatching at the Post Office (unless collected)
• Taking outgoing DX to the exchange (unless collected)
• Ensuring all files and other documents are entered onto our operating system when closed and recorded on our storage operating system.

Training will be given on all the tasks that Receptionists are expected to carry out.

About us

Barcan+Kirby is well known in the Bristol legal market both as a provider of excellent legal services for individuals and businesses, and as a progressive employer.

We are committed to developing and nurturing our people, and encouraging positive wellbeing and mental health is central to our culture. When we say we offer a work/life balance, we mean it, and we were advocates for flexible working long before the Covid-19 pandemic.

We work hard to maintain a culture of kindness and friendliness, and we like to think that we do things a bit differently from other law firms.

The ideal candidate

Our ideal candidate will have recent experience of working in a busy reception role, preferably within a law firm. You will also be presentable and have a professional approach as the first point of contact for clients.

Audiotyping would be an advantage, but computer literacy is essential; you must have experience of Microsoft Office, including Word and Outlook.

Location and working hours

• Working hours are 9am – 5.15pm, Monday to Friday (including a one-hour unpaid lunch break)
• You will be based at our Kingswood office