2733 jobs - 28 added today
177127 registered Jobseekers
Recruiting? Call us on
Posted 26 days ago
3 days until close
Apply on company site
Location:
Job type:
Contract/Locum
Trainee Collections Agent

Experience level:
Entry level

Term:
Contract

Duration:
12 month fixed term contract

Working hours:
Full-time
(37.5 hours per week covering 8am to 8pm rota, Saturday – 9am to 12:45 – alternatively)

Team:

Asset Based Lending

Location:
Northampton

The firm

A leading UK law firm with a network of offices from the South Coast to Scotland, working together as one national team. An innovative practice and the first top 100 law firm to achieve “Gold Standard” Investors in People, our values and culture are not just words on our website but are the heartbeat of the firm. The lack of barriers between departments, a real lack of hierarchy, zero tolerance for arrogance and pomposity makes Shoosmiths a fantastic place to work.

The team

The ABL team sits within Risk and Litigation services which is part of the firm’s Business Advisory Division.

Our specialist team of motor finance case handlers are highly trained to deal with asset finance recoveries using commercial strategies and to engage with the customer at an early stage of proceedings. We deal with all cases, from routine collections and undefended matters to large multi-million pound complex cases.

Within the asset finance recoveries team we have several sub teams. We have our own negotiations team, comprising experienced collections staff who engage with customers by telephone and seek to agree sensible repayment terms before legal proceedings are issued. We also have several teams acting solely for specific motor finance clients to collect arrears and rehabilitate customers enabling them to remain in possession of their Vehicle. We have a litigation team who are issuing standard delivery –up and money claims and enforcing Judgments obtained and also now have a customer relations team dealing with customer complaints.

The role

Shoosmiths are seeking a Trainee Collections Agent to join one of our established teams in Asset Finance Recoveries. As a Collections Agent, you will join a reputable department that has been named Legal Team of the Year - Motor Finance Awards for 7 consecutive years and Tier 1 rankings in the Legal 500.

We currently have a requirement for a Trainee Collections Agent to, among many other responsibilities, collect arrears payments from customers who have Hire Purchase auto-finance products across the credit spectrum from prime to near sub-prime, all whilst working within the guidelines of the FCA on treating customers fairly.

Main responsibilities

* Telephone correspondence with customers, both inbound and outbound

* Taking payments from customers

* Negotiate credit arrangements

* Use your judgement to ensure all customers are treated fairly in line with FCA guidelines

* Tracing uncontactable customers

* Identify complaints and attempt to resolve the complaint in line with RSG policies and FCA requirements

* Communicate with third party agents to assist in recovering vehicles

* To be familiar with and follow the Unit's policies, procedures and processes

* Comply with all of the RSG and the firm's policies and all regulatory requirements

* Control and manage your workload effectively and efficiently using the relevant case management systems and IS resources and processes appropriately

* Be responsible and accountable for your workload including meeting internal and client SLA requirements

* Be aware of associated areas of law impacting the Unit's delivery of its service

* Recognise any potential issues in cases and refer these appropriately

* Attend and complete any training in a timely manner

* Attend internal and external meetings as required and assist in implementing changes to any Unit procedures.

* Liaise with other internal teams as appropriate

* Assist the Unit in achieving financial targets, other KPIs, management information and meeting budgets.

* Support the Unit with marketing initiatives when required and collating management information

Skills and qualifications

* IT literate with experience of using Word, Excel and the internet

* Ability to deal with difficult telephone conversations with any of the key stakeholders in the recoveries process confidently and calmly and refer if appropriate

* Good written, numeracy and oral communication skills

* Accuracy and attention to detail

* Ability to prioritise, be organised and efficient

* Flexibility with the capability to adapt to change, new practices and cope under pressure but with the ability to recognise when to seek assistance

* Able to integrate within a team and able to work on your own initiative

* Friendly and helpful approach

Performance Standard

* Treat your colleagues, clients and their customers and third parties with respect

* Good timekeeping

Due to the nature of the work undertaken, confirmation of employment will be subject to a variety of checks which will be carried out once an offer of employment is accepted. These checks will include employment references covering the last 5 years, proof of ID, proof of address covering the last 5 years, Personnel Vetting credit search (which will only highlight insolvency or County Court Judgments - should any adverse data show on the Personnel Vetting search then any offer of employment made will be withdrawn).Terrorism Check (against data supplied by the Bank of England) and a DBS check previously known as a Criminal Records check.

Equal opportunities

Shoosmiths is a committed Equal Opportunities employer promoting equality of opportunity. This means that everyone who either applies to or works for the firm is treated equally, whatever their gender, age, ethnic origin, nationality, marital status, disability, sexual orientation or religious beliefs.
Trainee Collections Agent

Experience level:
Entry level

Term:
Contract

Duration:
12 month fixed term contract

Working hours:
Full-time
(37.5 hours per week covering 8am to 8pm rota, Saturday – 9am to 12:45 – alternatively)

Team:

Asset Based Lending

Location:
Northampton

The firm

A leading UK law firm with a network of offices from the South Coast to Scotland, working together as one national team. An innovative practice and the first top 100 law firm to achieve “Gold Standard” Investors in People, our values and culture are not just words on our website but are the heartbeat of the firm. The lack of barriers between departments, a real lack of hierarchy, zero tolerance for arrogance and pomposity makes Shoosmiths a fantastic place to work.

The team

The ABL team sits within Risk and Litigation services which is part of the firm’s Business Advisory Division.

Our specialist team of motor finance case handlers are highly trained to deal with asset finance recoveries using commercial strategies and to engage with the customer at an early stage of proceedings. We deal with all cases, from routine collections and undefended matters to large multi-million pound complex cases.

Within the asset finance recoveries team we have several sub teams. We have our own negotiations team, comprising experienced collections staff who engage with customers by telephone and seek to agree sensible repayment terms before legal proceedings are issued. We also have several teams acting solely for specific motor finance clients to collect arrears and rehabilitate customers enabling them to remain in possession of their Vehicle. We have a litigation team who are issuing standard delivery –up and money claims and enforcing Judgments obtained and also now have a customer relations team dealing with customer complaints.

The role

Shoosmiths are seeking a Trainee Collections Agent to join one of our established teams in Asset Finance Recoveries. As a Collections Agent, you will join a reputable department that has been named Legal Team of the Year - Motor Finance Awards for 7 consecutive years and Tier 1 rankings in the Legal 500.

We currently have a requirement for a Trainee Collections Agent to, among many other responsibilities, collect arrears payments from customers who have Hire Purchase auto-finance products across the credit spectrum from prime to near sub-prime, all whilst working within the guidelines of the FCA on treating customers fairly.

Main responsibilities

* Telephone correspondence with customers, both inbound and outbound

* Taking payments from customers

* Negotiate credit arrangements

* Use your judgement to ensure all customers are treated fairly in line with FCA guidelines

* Tracing uncontactable customers

* Identify complaints and attempt to resolve the complaint in line with RSG policies and FCA requirements

* Communicate with third party agents to assist in recovering vehicles

* To be familiar with and follow the Unit's policies, procedures and processes

* Comply with all of the RSG and the firm's policies and all regulatory requirements

* Control and manage your workload effectively and efficiently using the relevant case management systems and IS resources and processes appropriately

* Be responsible and accountable for your workload including meeting internal and client SLA requirements

* Be aware of associated areas of law impacting the Unit's delivery of its service

* Recognise any potential issues in cases and refer these appropriately

* Attend and complete any training in a timely manner

* Attend internal and external meetings as required and assist in implementing changes to any Unit procedures.

* Liaise with other internal teams as appropriate

* Assist the Unit in achieving financial targets, other KPIs, management information and meeting budgets.

* Support the Unit with marketing initiatives when required and collating management information

Skills and qualifications

* IT literate with experience of using Word, Excel and the internet

* Ability to deal with difficult telephone conversations with any of the key stakeholders in the recoveries process confidently and calmly and refer if appropriate

* Good written, numeracy and oral communication skills

* Accuracy and attention to detail

* Ability to prioritise, be organised and efficient

* Flexibility with the capability to adapt to change, new practices and cope under pressure but with the ability to recognise when to seek assistance

* Able to integrate within a team and able to work on your own initiative

* Friendly and helpful approach

Performance Standard

* Treat your colleagues, clients and their customers and third parties with respect

* Good timekeeping

Due to the nature of the work undertaken, confirmation of employment will be subject to a variety of checks which will be carried out once an offer of employment is accepted. These checks will include employment references covering the last 5 years, proof of ID, proof of address covering the last 5 years, Personnel Vetting credit search (which will only highlight insolvency or County Court Judgments - should any adverse data show on the Personnel Vetting search then any offer of employment made will be withdrawn).Terrorism Check (against data supplied by the Bank of England) and a DBS check previously known as a Criminal Records check.

Equal opportunities

Shoosmiths is a committed Equal Opportunities employer promoting equality of opportunity. This means that everyone who either applies to or works for the firm is treated equally, whatever their gender, age, ethnic origin, nationality, marital status, disability, sexual orientation or religious beliefs.
Select how you want to share: