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BRODIES RECRUITMENT COURAGE, CHARACTER, CARE, COLLEGIATE, COLLABORATIVE

Brodies LLP is the largest law firm headquartered in Scotland measured by income, directory

rankings, and lawyer numbers. With more than 700 people working across Aberdeen, Dingwall,

Edinburgh, and Glasgow, we combine the individual expertise of our colleagues, from all areas

of our business, so that we can deliver Enlightened Thinking - new knowledge and new legal

possibilities that are uniquely suited to each of our clients in Scotland, the UK and

internationally.
JOB TITLE Telephone Collections Negotiator (Monday to Friday 9am to 5pm) Based in Glasgow REPORTING TO

Iain Rutherford, Partner
Marianne Griffin, Managing Associate JOB PURPOSE
As a result of the continued growth of the team, we currently have an opportunity for an experienced
Telephone Collections Negotiator to join our Debt and Asset Recovery Team based in Glasgow.

Our Debt & Asset Recovery team offers a comprehensive service in all areas of commercial and
consumer debt recovery with a distinct focus on the efficiency and quality of our service with careful
regard to reputation protection. We specialise in the recovery of debts, vehicles and other assets for
clients and for the Firm, utilising a case management system and other procedures.

In this role, you will be tasked with responding to or contacting a range of customers, both commercial
and consumer, who are indebted to our clients or have fallen into arrears, with a view to negotiating
recovery of what is owed and, where appropriate, a mutually beneficial payment plan. A confident,
personable and understanding telephone manner is essential, as is the ability to build rapport with client
and third parties. You will require to carry out collection work within the parameters set by our clients and
whilst treating our clients’ customers fairly

The role will also involve responding to e-mail correspondence from debtors as well as in-bound calls. CORE TASKS



• Pre-litigation and, to a lesser extent, post litigation, telephone collections, focusing predominantly on
unregulated commercial debt but also including regulated consumer debt
• Negotiating the recovery of debts by instalments – predominantly unregulated commercial debt but
including regulated consumer debt
• Negotiating and putting in place legally enforceable instalment arrangements
• Responding to e-mail correspondence from debtors
• Processing payments received
• Chasing overdue payments
• All administration in relation to Debt and Asset Recovery including preparation of reports by Excel
spreadsheet and otherwise
• Promoting Brodies’ Debt and Asset Recovery Services to existing and potential clients of the Firm
• All other relevant duties and responsibilities such as instructed
• Awareness of Brodies’ information security policies, and protect information assets from
unauthorised access, disclosure, modification, destruction or interference at all times PERSON SPECIFICATION

• Practical experience in debt collection or recoveries
• Ability to communicate effectively on the telephone with clients and third parties and be empathetic
when dealing with debtors - in particular, you must be comfortable speaking about financial issues
• This position is demanding so the successful candidate should be used to working under pressure,
often with tight deadlines
• Motivated and able to work on own initiative is essential
• Excellent communication skills and confident in dealing with people at all levels
• A strong team player – willing to go beyond regular duties and help out where needed
• Presents a professional image to clients and other external organisations at all times
• Seeks out opportunities to provide a more efficient and proactive service to fee earners
• Organises and prioritises time effectively
• Use initiative and able to work independently
• Able to deal with people at all levels
• Self-motivated Brodies is committed to equality, diversity & the creation of an inclusive work environment where no partner, SKeILmLplSoy ee, potential employee or job applicant receives less favourable treatment. We value the skills, experience and perspective that a diverse and representative workforce offers us in terms of our ability to deliver top class
• Excellent organisational skills legal services to our clients.
BRODIES RECRUITMENT COURAGE, CHARACTER, CARE, COLLEGIATE, COLLABORATIVE

Brodies LLP is the largest law firm headquartered in Scotland measured by income, directory

rankings, and lawyer numbers. With more than 700 people working across Aberdeen, Dingwall,

Edinburgh, and Glasgow, we combine the individual expertise of our colleagues, from all areas

of our business, so that we can deliver Enlightened Thinking - new knowledge and new legal

possibilities that are uniquely suited to each of our clients in Scotland, the UK and

internationally.
JOB TITLE Telephone Collections Negotiator (Monday to Friday 9am to 5pm) Based in Glasgow REPORTING TO

Iain Rutherford, Partner
Marianne Griffin, Managing Associate JOB PURPOSE
As a result of the continued growth of the team, we currently have an opportunity for an experienced
Telephone Collections Negotiator to join our Debt and Asset Recovery Team based in Glasgow.

Our Debt & Asset Recovery team offers a comprehensive service in all areas of commercial and
consumer debt recovery with a distinct focus on the efficiency and quality of our service with careful
regard to reputation protection. We specialise in the recovery of debts, vehicles and other assets for
clients and for the Firm, utilising a case management system and other procedures.

In this role, you will be tasked with responding to or contacting a range of customers, both commercial
and consumer, who are indebted to our clients or have fallen into arrears, with a view to negotiating
recovery of what is owed and, where appropriate, a mutually beneficial payment plan. A confident,
personable and understanding telephone manner is essential, as is the ability to build rapport with client
and third parties. You will require to carry out collection work within the parameters set by our clients and
whilst treating our clients’ customers fairly

The role will also involve responding to e-mail correspondence from debtors as well as in-bound calls. CORE TASKS



• Pre-litigation and, to a lesser extent, post litigation, telephone collections, focusing predominantly on
unregulated commercial debt but also including regulated consumer debt
• Negotiating the recovery of debts by instalments – predominantly unregulated commercial debt but
including regulated consumer debt
• Negotiating and putting in place legally enforceable instalment arrangements
• Responding to e-mail correspondence from debtors
• Processing payments received
• Chasing overdue payments
• All administration in relation to Debt and Asset Recovery including preparation of reports by Excel
spreadsheet and otherwise
• Promoting Brodies’ Debt and Asset Recovery Services to existing and potential clients of the Firm
• All other relevant duties and responsibilities such as instructed
• Awareness of Brodies’ information security policies, and protect information assets from
unauthorised access, disclosure, modification, destruction or interference at all times PERSON SPECIFICATION

• Practical experience in debt collection or recoveries
• Ability to communicate effectively on the telephone with clients and third parties and be empathetic
when dealing with debtors - in particular, you must be comfortable speaking about financial issues
• This position is demanding so the successful candidate should be used to working under pressure,
often with tight deadlines
• Motivated and able to work on own initiative is essential
• Excellent communication skills and confident in dealing with people at all levels
• A strong team player – willing to go beyond regular duties and help out where needed
• Presents a professional image to clients and other external organisations at all times
• Seeks out opportunities to provide a more efficient and proactive service to fee earners
• Organises and prioritises time effectively
• Use initiative and able to work independently
• Able to deal with people at all levels
• Self-motivated Brodies is committed to equality, diversity & the creation of an inclusive work environment where no partner, SKeILmLplSoy ee, potential employee or job applicant receives less favourable treatment. We value the skills, experience and perspective that a diverse and representative workforce offers us in terms of our ability to deliver top class
• Excellent organisational skills legal services to our clients.
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