4 months ago
A career in Client Implementation and Execution, within Client Service Support services, will provide you with the opportunity to help our clients transform their customer service and engagements from cost centres into revenue generating businesses across all PwC lines of service. In joining, you'll help clients develop and implement a customer service and engagement strategy that is aligned with their customer experience strategy, enhancing customer engagement while lowering costs, and optimising operations to ensure they are getting the most value possible.
As a Senior Associate, you’ll work as part of a team of problem solvers with extensive consulting and industry experience, helping our clients solve their complex business issues from strategy to execution. Specific responsibilities include but are not limited to
* Proactively assist in the management of several clients, while reporting to Managers and above
* Train and lead staff
* Establish effective working relationships directly with clients
* Contribute to the development of your own and team's technical acumen
* Keep up to date with local and national business and economic issues
* Be actively involved in business development activities to help identify and research opportunities on new/existing clients
* Continue to develop internal relationships and your PwC brand
Who we are
PwC Operate delivers process improvement and change management to clients across the UK and Europe. The technology team provide our operational colleagues with modern and effective tools and platforms. Our end clients appreciate our professionalism, expertise and the technology enabled solutions we use to deliver engagements.
We continue to invest in people by offering the opportunity to take skills you’ve developed and improve them by working on complex problems with the right training and systems to support your growth, knowledge and career progression.
Who we are looking for
PwC Operate is growing its internal technology team to support the implementation of innovative technical solutions to the wider Operate business teams who deliver work to the global PwC network and clients.
This is a role in a newly established team that has been tasked with improving both the technology being used on existing engagements and developing a set of future tooling and software. We’re happy when our colleagues have the data and systems they need to work at their most effectively and get the most satisfaction from their roles.
Leveraging broad industry technology trends alongside developing a deep understanding of the problems and inefficiencies we encounter, we learn, research, discover, recommend and implement changes to processes, tools and systems to help our teams deliver more successful projects while constantly iterating on what our best practice looks like.
We’re seeking passionate technology specialists with a solid base set of skills around data, business processes, management reporting and a desire to learn and improve.
This role has a focus on Natural Language Processing (NLP) so any background were linguistics and technology intersect is preferred, particularly hands on development of algorithms and translating them into code.
The role is based in Belfast and initially travel requirements are expected to be minimal
Technically strong with a minimum of 2-3 years relevant industry experience or professional or educational higher level qualifications in an NLP related discipline.
Expertise in one of more languages, Java or Python preferred.
Confident with the selection and application of open source libraries to NLP domain problems.
Familiar with Entity Extraction, particularly in large and unstructured data sets.
Experience in researching solutions to new areas
Strong logical reasoning, attention to detail and problem-solving skills.
Communication - the ability to break down and explain technical concepts in a clear and concise manner to both technical and non-technical people
Ability to coach and mentor junior staff
Any background in delivering R&D projects where outcomes have been initially uncertain
Any Financial Services or comparable regulated sector experience
Cloud Platforms (GCP, Azure), Source Control (Git), Software lifecycle (Azure DevOps, Jira)