about 1 month ago
We are seeking to recruit a Technology Communications Advisor to the firm’s Technology function.
The Technology function delivers and supports best in class technology solutions to enable the firm to provide legal services to its clients and to achieve its strategy.
The advisor will:
* Support technology projects and business as usual activities to ensure that any technology changes or impacts to the business are communicated effectively and appropriately.
* Work alongside Technology team members to understand the impact of work being undertaken and to advise on how best to engage with the business.
* Work alongside Internal Communications team members to ensure that we use our communications channels as effectively as possible and that we generate engaging and relevant content
* Be a source of advice and support to colleagues on an ad hoc basis in response to challenges arising
London-based but expected to maintain international mind-set given that impacts are often global or impact specific non-UK offices.
Key responsibilities and challenges
1 With guidance from the Technology Communications Manager, support Project Managers and Project Sponsors in the effective communications relating to projects and programmes.
* Working with the Project Manager and project teams, to help define communications objectives, plans and key messages to support the successful achievement of project objectives.
* Providing guidance on communications tactics and channels; demonstrating keen awareness of best practice
* Supporting the execution of communications plans
* Advising on assessment and measurement of outcomes
This will involve building highly effective working relationships with Project Managers, Technology team leads, Business Managers, COOs, colleagues in other Business Teams and the practice.
2 Facilitate the communication of Business as Usual Technology changes (for example upgrades to software, service outages to facilitate maintenance windows and other communications campaigns as needed e.g. Information Security.
* Working alongside the Technology Service Delivery managers to plan and facilitate communications campaigns.
* Supporting any ‘urgent’ messages which relate to service outages or information security issues.
* Providing support to set up a framework for the ongoing successful delivery of BAU changes.
3 Work with the Technology Leadership team to address their communications objectives.
* Leading the creation of ideas and content for monthly leadership team briefings / blogs
* Preparing content for town hall meetings being run by the tech leadership team.
* Ensuring the Technology teams have an up to date and suitable presence on the intranet.
Characteristics, Skills & Experience required:
* Disciplined, with excellent prioritisation skills
* Calm under pressure
* Adaptable, comfortable with ambiguity and changing parameters
* Intuitive, diplomatic and able to flex style to build rapport
* Collaborative, cooperative and team-oriented
* An international mind-set and interest in other cultures
Education / Qualification
* Demonstrable depth of relevant experience
* University level communications degree, or other relevant professional qualification (Desirable)
* Track record of successful performance in communications roles in complex international organisations
* Good understanding of the challenges involved in managing senior stakeholders
* Experience in measuring internal communications effectiveness
* Experience in legal sector and understanding of competitive dynamics (Desirable)
* Experience of handling crises and other sensitive situations (Desirable)
* Experience in professional services sector and partnership culture (Desirable)
* Word, PowerPoint
* SharePoint, Excel, Yammer, Poppulo
* Structuring; drafting; editing; proof-reading
* Rigorous attention to detail
* Project planning and management
* Managing video updates with senior leaders
* Third-party supplier relationship management (Desirable)
* Photo and video editing experience (Desirable)
This list of duties and responsibilities above is not exhaustive. It is intended to describe the general content of, and requirements for, the performance of this job. As such, the role may also include the undertaking of additional tasks as required.
Job Offer Scams
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In the event that we make an offer to you, and where local legislation permits, we will conduct pre-engagement screening checks that may include but are not limited to your professional and academic qualifications, your eligibility to work in the relevant jurisdiction, any criminal records, your financial stability and references from previous employers. Your offer will be subject to the successful completion of these checks which will be initiated following your consent.
As a responsible business, it is important that we represent the diversity of our people, our clients and our communities. We know that diversity makes us a better law firm and helps us attract the best talent, drive innovation with diversity of thought, and deliver the best experience to everyone who comes into contact with us. We recruit on the basis of merit, irrespective of age, disability, gender, gender identity, race or ethnicity, marital status, religion, sex, sexual orientation or any other status protected by the laws or regulations in the locations where we operate.
Selection decisions, and the reasons for those decisions, are recorded at each stage of the selection process. Selection criteria and, where appropriate, technical skills tests are in place to measure an individual’s ability for the safe and effective performance of a job. Those involved in recruitment and selection decisions and processes are also provided with guidance on diversity issues. If you require reasonable adjustments to be made during the selection process, please talk to a member of the recruitment team so that any required adjustments can be made in advance. Specific experience requirements advertised on a role do not intend to preclude applications from candidates who may have more or less experience. Our intention is only to indicate a guideline as to the necessary skills for the role as described.