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11 months ago
Gowling WLG
Location: Birmingham
Job type: Permanent
Category: Legal IT Jobs

Working hours:

Reports to:
Technical Delivery Manager


Business Information Systems


About Gowling WLG

Gowling WLG is an international law firm created by Gowlings, a leading Canadian law firm, and Wragge Lawrence Graham & Co (WLG), a leading UK-based international law firm. We built Gowling WLG to provide clients with legal services at home and around the world, and to help you succeed no matter how challenging the circumstances.

Gowling WLG clients have access to in-depth expertise in key global sectors along with a top-tier suite of legal services. With more than 1,400 legal professionals across offices in 18 cities worldwide and specialised expertise in countries around the globe, we’re positioned to help clients rise to the challenges they face – both today and tomorrow.

About the Team

Here in IT, "our ambition is to be a team recognised for providing straightforward and valued services and solutions, to help drive our firm's strategy". We're the central support of IT to all UK and international offices and we pride ourselves in ensuring our people and clients benefit from the most effective computing solutions available.

We're a collaborative and diverse IT department with a wide-ranging skillset, including project management, solution development, infrastructure, finance systems, client & user support services, procurement, information security and much much more!

Technology is forever evolving and supporting our firm in a variety of ways. In the team we are managing and supporting a number of projects that challenge and develop our skills and knowledge, so it’s an exciting part of the firm to work in.

Main Purpose of the Job

To leverage and use technology solutions to enable the organisation's future-state business capabilities that, in turn, drive the organisation's targeted outcomes

* Facilitating and orchestrating the delivery of targeted business outcomes

* Developing and leading on technology and process solution design as required by key stakeholders across all Gowling WLG (UK) LLP offices

* Decision maker on technology direction of travel within the defined technology roadmaps

* Critical business interface translating technology speak into simple understandable business language

* Critical technology interface translating business requirements into a clearly defined solutions design document for internal or 3rd party consumption

* Developing and maintaining key relationships within BIS and with senior business stakeholders and vendors

* Providing deep subject matter knowledge across technologies using their highly developed external network and participation in professional organisations

Direct reports: None

Indirect reports: Lead technology teams as required

Main Duties and Responsibilities

To leverage and use technology solutions to enable the organisation's future-state business capabilities by:

* Working with Enterprise Architect (EA) and Subject Matter Expert (SME) peers to analyze enterprise business context (business strategy and trends), as well as change requirements in other enterprise architecture viewpoints (such as business, information and solution) to derive the technology architecture future state

* this includes defining the requirements, principles and models that guide technology decisions for the enterprise

* Understanding business drivers and business capabilities (future and current state), and determining corresponding enterprise system designs and change requirements to drive the organisation's targeted business outcomes

* Designing and leading the implementation of a solutions architecture across a group of specific business applications or technologies based on enterprise business strategy, business capabilities and business requirements

* Managing and developing the architecture for a broader scope of projects, working closely with Enterprise Architects (EAs) and Subject Matter Experts (SMEs) that manage and design architecture for a single project or initiative

* Providing consulting support to EAs and SMEs within projects to ensure the project is aligned with the overall enterprise architecture

* Monitoring the current-state solution portfolio to identify deficiencies through aging of the technologies used by the application, or misalignment with business requirements

* Understanding technology trends and the practical application of existing, new, and emerging technologies to enable new and evolving operating processes for the business

* Driving digital innovation by leveraging innovative new technologies and approaches to renovate, extend, and transform the existing core technology base and IT estate

* Defining high-level migration plans to address the gaps between the current and future state, typically in sync with the IT budgeting or other capital planning processes

* Understanding, advocating and augmenting the principles of information technology strategies

* Analysing the current business-IT environment (Plan, Deliver, Run) to detect critical deficiencies, and recommend solutions for improvement (systems of record, differentiation and innovation)

* Analysing the technology industry, competitors and market trends, and determining (and sharing) their potential impact on the enterprise technology architecture

* Coaching, mentoring and collaborating with SME and EA peers to develop technology architecture that enables and drives new business capabilities and operating models

* Defining the principles, guidelines, standards and solution patterns to ensure solution decisions are aligned with the enterprise's future-state architecture vision

* Working with the EAs to develop a roadmap for the evolution of the enterprise application portfolio from future to current state (as defined by the solutions architecture)

* Overseeing and facilitating the research, evaluation and selection of hardware and software technology product standards and services, as well as the design of standard and custom software configurations

* Overseeing or consulting on technology implementation and modification activities (e.g. projects), particularly for new or shared infrastructure solutions

* Consulting with EAs and SMEs to ensure application and infrastructure development projects harmonise with systems/infrastructure architecture, and identifying when it is necessary to modify projects to accommodate the solutions architecture

* Helping the enterprise architect define metrics to measure and demonstrate enterprise technology value

* identifying the organisational impact (for example, on skills, processes, structures or culture) and financial impact of the solutions architecture

* Consulting with the Information Security Officer to ensure that any proposed software developments or changes do not compromise the security of the firm’s data

* understanding security requirements and issues, and identifying encryption and controls needed to protect information

* adhering to privacy by design principles, enabling use of test data, pseudonymisation and encryption at rest, ability to delete data

* building in full auditing and error logging to any applications or customisations

* ability to output logs of security events to security monitoring software

* prioritising security above functionality and performance, whilst being pragmatic and taking a risk based approach

* Liaising with external providers to resolve any issues in the functionality and interoperability of new applications, infrastructure and other services with existing IT systems

* Collaborating with business and BIS staff as needed to fulfil the responsibilities defined above

* leveraging SMEs from any other needed technical area

To perform a professional service delivery by:

* Coordinating overall project scope, complexity and planning for project development

* Ensuring a high quality and accurate approach is maintained through to software release

* Liaising with Solution Delivery Managers on status, risks and issues

* Providing estimates to Portfolio Team for project scheduling purposes

* Working closely with and providing regular feedback to the Solutions Delivery Manager and Portfolio Manager to ensure the work is carried out in accordance with the planned timeframe, budgets and quality requirements – and so corresponds with what is being promised

* Submitting daily timesheets

* Designing and directing the governance activities associated with solutions assurance and compliance with the existing (and any planned) service operation

* Maintaining knowledge by participating in educational opportunities; attending professional conferences and events; maintaining personal networks; participating in professional organisations such as ILTA and Litig

* Participating in knowledge gaining and sharing amongst Enterprise Architects, Digital Innovators, SMEs, Developers, other Solutions Architects and SMAs by utilising corporate membership of industry bodies and knowledge providers (e.g. Gartner)

* Participating in, contributing to and networking within a BIS ‘Community of Interest’ relating to the chosen core technology platform area

* Educating peers, including with current business and technology trends

To create and develop (or assist in creation/development) the educational materials relating to the technology platform changes including:

* Documenting all the platform developments/changes, including the technology architecture design and analysis work, possibly including project post-mortem documentation and metric collection

To support the Technical Delivery Manager and BIS by:

* Performing any other reasonable tasks as requested, including requests from other senior BIS leaders

* Performing the Service Delivery Out of Hours Support (OHS) ‘Duty Manager’ role on a rota basis

* Supporting Service Delivery with global incident management, business continuity and resolution

* Responding to service incidents/BAU (RUN tasks) as required by the Service Delivery Business Partners – this should always be the highest priority for all BIS staff

Key skills and experience

* Ideally a graduate qualified in computer science/information systems or related fields and/or

* Three or more years of IT and Business User experience, with sensitivity and commitment to business problem solving - ideally experience of working with a range of technologies (including Microsoft) within business/operations areas of the legal profession or other professional services, with a global component

* A minimum of two years of demonstrated competency in a solutions architect role involving maintaining and improving existing IT/Information systems, solutions and services along with the successful execution of multiple projects for new systems, solutions and services including

* at least two IT solution development disciplines, including technical architecture, network management, application development, middleware, database management or operations

* exposure to multiple, diverse technologies and processing environments

* knowledge of components of an enterprise technical architecture, infrastructure and network architecture

* enterprise IT support experience (ideally on a large scale)

* ideally experience of Agile or iterative development methodologies (such as DevOps)

* ability to work with developers in an in-and-out outsourced environment

* Excellent planning and organisational skills

* preparing proposals that are acceptable to the technical and business areas

* ability to provide reliable work estimates

* Good understanding of strategic and new and emerging technology trends, and the practical application of existing, new and emerging technologies to new and evolving business and operating models

* Excellent written and verbal communication skills, with the ability to effectively communicate technical concepts to non-technical people at all levels

* comfortable dealing with key customer decision makers such as IT Directors, project managers and business staff

* strong technical writing ability

* ability to assist with delivering consultancy and technical advice

* Strong analytical, diagnostic and problem-solving skills with the ability to absorb new information quickly

* Ability to excel in a fast-paced, ambiguous, and evolving marketplace

* Methodical with excellent attention to detail

* Ability to adapt to various internal and external situations and deliver high quality service

* Team player, providing support to colleagues and managers and working with teams across the firm

* Flexible approach with a customer and business focus

* Strong leadership, facilitation and negotiation skills

* Experience of working within a matrix organisation, including reporting into a number of people including technical line managers and project managers

* Evidence demonstrating ability to work efficiently and effectively under pressure of deadlines including expertise in prioritising competing workloads

Equal Opportunities

Gowling WLG is committed both to promoting equality and diversity in the firm and to Equal Opportunities in employment. The firm believes in equality of opportunity regardless of race or racial group (including colour, nationality, ethnicity, national origins), religion, caste or belief, age, disability, gender, gender identity, gender reassignment, sexual orientation, marriage and civil partnerships, surrogacy, adoption and parental rights. This also includes any incidents of perceptive or associative discrimination and harassment.

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