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8 months ago
Legals 4 Lawyers
Salary: £40-50kpa + Benefits
Company benefits: Pension scheme, Car Parking
Location: Bedfordshire, Hertfordshire, St Albans, Stevenage, Letchworth
Job type: Permanent
Job sector: Public Sector
Experience: PQE 6-9, PQE 10+
Contact: Stacey
Sector: Consumer Credit, Commercial Contracts, Compliance
Category: Legal Counsel Jobs



The Ideal Candidate would be a qualified Solicitor/Barrister, who is experienced in a similar role, must have an understanding of Consumer, Contract Law and Compliance.


As a member of the CEO’s Senior Team, you are accountable for the efficient, consistent and accurate delivery of legal, ADR and training services to members and legal compliance reporting across the organisation. 


As an established expert in consumer law, ADR and legal compliance you will report and manage risk, provide support to colleagues, our members and other stakeholders




  • Responsible for the delivery of the Ombudsman’s ADR and advisory services against a quality framework to report compliance, non-compliance and identify risk and close the loop by feedback to staff, management and HR


  • Responsible for accuracy and consistent delivery of the Ombudsman’s ADR service, making recommendations to improve and evolve where possible


  • Manage a continuous process of internal training (Know-Hows) against a CPD framework; lead on the development and delivery of our training proposition, maximising opportunities to increase revenue streams and work to agreed budgets


  • Collation of any other instruments and reports required to help ensure that the CEO can assess quality


  • Legal and ADR projects as required from time to time


  • Maintain methods of ensuring that consumer law knowledge amongst relevant staff is optimum


  • To support the CEO and Board with evidence to support decision making with regards to general legal matters that include reporting tools to identify risk and compliance


  • Key areas include Consumer Law, Contract, Health & Safety, Fire Safety, Data Protection, Money Laundering, Financial Crime and systematic risk reporting including IT Infrastructure, Case Management System and maintenance of professional memberships and accreditations

  • Review and ensure that policies are up to date and version control is maintained


Senior Ombudsman (and general Senior Team responsibilities)


  • As Senior Ombudsman, you will actively support colleagues and members with legal (Consumer and Contract Law) and dispute resolution help, support and guidance (on an ad-hoc basis and in regular windows such as clinics and support group meetings)


  • You will lead by example, supporting colleagues in relation to quality and their performance


  • As a Senior colleague you will be a first point of escalation for complaints about our service and take responsibility for resolving them


  • As a Senior colleague, you will be accountable for the accuracy and consistent delivery of our services


  • You will Identify opportunities for promoting training to members and other stakeholders and you will find ways to improve content


  • As a Senior colleague, you will challenge our approach to delivering our services to ensure that we consistently improve and evolve wherever possible


  • You will maintain existing and build new relationships with key stakeholders including members, consultants, government departments and associations


  • You will take ownership of our service by carrying out service review meetings with members and business partners


  • Review and approve independent inspection reports in accordance with the Ombudsman’s process


  • Provide content for website and other publications


Because of the changing nature of our client's business, your job description will inevitably change.  You will, from time to time, be required to undertake other activities of a similar nature that fall within your capabilities as directed by management.

If this sounds like the opportunity you have been waiting for, then please do apply.


Interview Dates: 26th / 27th June 2018 : Start Date : ASAP

Salary: £40-50kpa + benefits

Hours: 9-5.30pm  Holidays : Standard + Bank Holidays




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