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Senior Infrastructure Engineer

The Freeths Group is one of the UK's leading regional law practices. We offer services to both the commercial and private client across the entire legal spectrum. We operate from offices in Birmingham, Bristol, Derby, Leeds, Leicester, London, Manchester, Milton Keynes, Nottingham, Oxford, Sheffield, Stoke and Liverpool.

The firm has a wide range of clients throughout the UK with many clients having strong international connections. We have over 150 partners and more than 800 members of staff in total.

Our client base reflects our nationwide strength and our nationwide service delivery. We are committed to continuous improvement and our increasing success as a business is built on achieving success for our clients. We work in close partnership with clients, providing positive, practical solutions and clear, comprehensive advice.

Our aim is to attract and retain the most talented people, and part of this is providing a great place to work. So, to support fairness and equality and to encourage a healthy work-life balance, we continually monitor and improve our benefits.

We are proud that what we have achieved has been recognised over the past few years, being awarded Best Companies star status on a number of occasions and have featured in the Sunday Times 100 Best Companies to Work For. We are also a silver standard accredited Investor in People Company, which means we are recognised for our efforts to improve work place engagement, leadership, personal growth, wellbeing, team working and our impact on society.

The role of Senior Infrastructure Engineer is to support the Head of Infrastructure in the smooth day to day running of the IT infrastructure.

The successful candidate will have significant experience across networks, platforms, security and all things Infrastructure.

They must act as the terminal escalation point for technical queries from the service desk to assist in resolving customer incidents in line with SLAs. Incident resolution may involve the use of diagnostics and service management tracking tools, as well as working alongside MSPs and 3rd parties. Within this fast paced environment you would need to receive, prioritise, document and actively resolve Infrastructure incidents whilst striving to deliver the highest level of customer service.

A strong understanding of industry best practice is expected and a methodical, but pragmatic approach to challenging the status quo is actively encouraged to continue Freeths’ journey of streamlining and modernisation in this growing, close-knit team.

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Senior Infrastructure Engineer

The Freeths Group is one of the UK's leading regional law practices. We offer services to both the commercial and private client across the entire legal spectrum. We operate from offices in Birmingham, Bristol, Derby, Leeds, Leicester, London, Manchester, Milton Keynes, Nottingham, Oxford, Sheffield, Stoke and Liverpool.

The firm has a wide range of clients throughout the UK with many clients having strong international connections. We have over 150 partners and more than 800 members of staff in total.

Our client base reflects our nationwide strength and our nationwide service delivery. We are committed to continuous improvement and our increasing success as a business is built on achieving success for our clients. We work in close partnership with clients, providing positive, practical solutions and clear, comprehensive advice.

Our aim is to attract and retain the most talented people, and part of this is providing a great place to work. So, to support fairness and equality and to encourage a healthy work-life balance, we continually monitor and improve our benefits.

We are proud that what we have achieved has been recognised over the past few years, being awarded Best Companies star status on a number of occasions and have featured in the Sunday Times 100 Best Companies to Work For. We are also a silver standard accredited Investor in People Company, which means we are recognised for our efforts to improve work place engagement, leadership, personal growth, wellbeing, team working and our impact on society.

The role of Senior Infrastructure Engineer is to support the Head of Infrastructure in the smooth day to day running of the IT infrastructure.

The successful candidate will have significant experience across networks, platforms, security and all things Infrastructure.

They must act as the terminal escalation point for technical queries from the service desk to assist in resolving customer incidents in line with SLAs. Incident resolution may involve the use of diagnostics and service management tracking tools, as well as working alongside MSPs and 3rd parties. Within this fast paced environment you would need to receive, prioritise, document and actively resolve Infrastructure incidents whilst striving to deliver the highest level of customer service.

A strong understanding of industry best practice is expected and a methodical, but pragmatic approach to challenging the status quo is actively encouraged to continue Freeths’ journey of streamlining and modernisation in this growing, close-knit team.

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