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12 months ago
Pricewaterhousecoopers LLP
Location: Manchester
Job type: Permanent
Category: Associate Jobs
Ideal Candidate:

The RPA Business Analyst is a role focussed on Process management, improvement and monitoring. Expertise in Lean Business Process Improvement and Automation is key to the role as is the ability to work across technical and business subject matter experts (SMEs). As a core member of the RPA Centre of Excellence (CoE) team you will play a central role in evolving the Robotic Process Automation (RPA) capability. Enterprise scale experience and a curious mindset will be needed as will being self-driven and having an aptitude for learning and failing-fast to deliver and improve.


Point of contact for supporting technical and non-technical delivery teams about Process related queries.

Working with the Technical team following the Agile framework and using DevOps Toolchains to deliver Bots to internal and external clients.

Member of the Agile Development team, cognizant of the multifaceted approach to the quality, testing and support of the delivered RPA automations.

Improve identified process automation candidates; Documenting, test scenario facilitation and implementation into Operations.

Openly display a resilient attitude, open to accepting rapid change, failing-fast and maintaining a positive attitude and quality focus throughout.

Combining RPA technology and skills within process optimisation to deliver efficient, quality solutions.

Innovative / creative approach to problem solving collaboratively and individually within a group.

The Role and its expectations

Reporting to the RPA Leader and acting as a key member of the RPA delivery team.

Calculate, track and monitor FTE benefit including effort estimates of build and test activities.

Responsible for collation of the as-is and to-be processes and associated documentation as part of the Automation activity and delivery across the team.

Highly competency in Change management, Process and Project management.

Experience of working in a regulated environment and awareness of compliance requirements

Strong relationship and engagement with business SME’s and the Technical teams to capture and improve automation process candidates, readying processes for Automation. Influence for improved outcomes.

Facilitates test scenario creation, including identifying test data for the Automated TO BE Process

Partnering with the RPA development and business teams comprising multi-skilled individuals.

Support the Technical Solutions Architect in delivering automations to the expected operational requirements and standards with quality focus on documentation for handover.

Recommend and improve the use of metrics to report on performance of process and bots..

Process optimisation through the use of Process Improvement, Lean Six Sigma, where possible. Share with the wider PwC organisation as appropriate.

Work with process owners / business SME’s in understanding, capturing and articulating automation requirements.

Support the TSA and associated teams in reviewing risks in the analysis and scoring of process criteria.

Client facing experience, with strong verbal and written communication skills


UIPath Certification (Evidence of experience)

Project Management qualifications (PMP, Prince 2, etc)
Experience delivering alongside a development team following the Agile Framework

Coding experience, or Development exposure to .Net and familiarisation with associated DevOps toolchains (VSTS, Jira, Confluence, GitHub, Kanban, etc)

Client facing experience, with strong written and verbal communication

Strong attention to detail, with a quality focus on the resultant output.

Comfortable delivering in a complex Enterprise organisation delivering Automation projects (not necessarily RPA)

Experience of solutions that have been successfully implemented in Cloud infrastructure (Azure, AWS, Google)

Experience delivering RPA solutions including Machine Learning, Cognitive/AI, MI and data warehousing.

Evidence of Qualifications / hands-on experience

Experience as a BA of the end-to-end development lifecycle including designing, developing, testing and implementing RPA solutions

Experience collaborating with business teams and subject matter experts in understanding, optimising and/or automating business processes.

What’s in it for you.

Diverse portfolio of emerging technology that is meaningful to PwC clients seeking solutions to complex issues that really matter.

A fast-paced collaborative team and environment that challenges and encourages innovative and creative thinkers with a fail-fast-and-adapt culture.

Opportunity for training in the latest technologies in Automation and the ability to quickly apply learnings.

Opportunity to contribute to the way PwC Assurance conducts Automation development.

About PwC

We’re one of the world’s leading professional services organisations. From 158 countries, we help our clients, some of the most successful organisations on the globe, as well as its most dynamic entrepreneurs and thriving private businesses, to create the value they want. We help to measure, protect and enhance the things that matter most to them.

The skills we look for in future employees

All our people need to demonstrate the skills and behaviours that support us in delivering our business strategy. This is important to the work we do for our business, and our clients. These skills and behaviours make up our global leadership framework, ‘The PwC Professional’ and are made up of five core attributes; whole leadership, technical capabilities, business acumen, global acumen and relationships.


We work in a changing world which offers great opportunities for people with diverse backgrounds and experiences. We seek to attract and employ the best people from the widest talent pool, as well as those who reflect the diverse nature of our society. And we aim to encourage a culture where people can be themselves and be valued for their strengths. Creating value through diversity is what makes us strong as a business and as an organisation with an increasingly agile workforce, we're open to flexible working arrangements where appropriate.

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