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The team

This is a key role within our internal People Technologies & Transformation team. The role sits within the recruitment technology and workforce of the future transformation team, which is part of the People Technologies & Transformation team who support the delivery of the firmwide strategy and align with the firmwide transformation agenda; bringing together business understanding, human insight and innovative technology to meet the business' changing needs and expectations. To be considered for this role, you will have excellent knowledge of systems management, preferably recruitment systems.

About the role

You’ll be responsible for supporting a portfolio of recruitment technologies, including our applicant tracking system (BrassRing), handling change requests, assessing impact on associated technologies and integrations as well as liaising closely with IT and other operational and business stakeholder groups.

Role responsibilities

Product/Service Management

Close liaison with UKIT Business Application Manager regarding the availability of applications and services in the portfolio

Contributing to/updating of the roadmap for applications: from initial implementation, upgrades and migration to decommissioning

Be an initial point of contact with the UKIT and outsourced vendors (TCS, Infosys, third party system providers, etc.) in relation to incidents, outages, service interruptions, upgrades and other projects impacting the applications in the portfolio

Be an escalation point and escalate issues that need input/discussion/decisions to other team members/wider stakeholder community

Maintain a service improvement plan (SIP) for each application. Share components of SIP as appropriate, with other team members, business stakeholders, UKIT and other third-party vendors

Risk management tracking of system incidents, right to be forgotten requests, external candidate-driven incidents, internal user incidents

System issue tracking impact analysis and documentation, co-ordinating resolution with internal or external teams

Relationship management

Maintain an up-to-date stakeholder map for each application: key business stakeholders, third-party outsourced HC admin teams

Keep stakeholders and core team appraised of the status of issues, projects and initiatives in the domain

Project Management

Take responsibility for planning and executing tasks

Contribute to and support other team members in the execution of all types of project work

Project coordination, where multiple teams are involved to help solution problem, but also create awareness of resolution

Take responsibility for coordinating user acceptance testing (UAT) with business and HC administrative stakeholders, logging defects and managing these through to resolution with internal and external system vendors.

Take responsibility for specifying test cases/scenarios to be executed as part of all test phases for a project or change

Cyclical project work - taking responsibility for specific system updates (e.g. annual review of candidate comms from BrassRing, annual review of updates to assessment tools)

Business Analysis

Have a fundamental awareness and understanding of basic skills and knowledge involved in business analysis.

Create a clear set of requirements for technology issues/changes, building into pipeline trackers, expectation management with stakeholders

Ensuring products and services are delivered to customers/stakeholders in a professional manner and to a high quality.

Operations Management

System escalations of vendors not meeting SLAs/ responding with resolutions

Capturing decision making and actions from formal governance meetings

Issue trend tracking

Candidate reset management

System administration and configuration

Knowledge Management

Maintain, update and periodically review training materials for the use of all systems in the team’s portfolio. Disseminate training material/deliver training to relevant parties as required.

Maintain a product/service catalogue containing key contacts, roles and responsibilities

Acquire knowledge from and share knowledge with other team members and wider stakeholder group, as required.

Reporting

Specify requirements for new and existing reports and management information

Liaise closely with Reporting teams and functions

Essential skills and experience:

Experience in system administration, implementation projects and continuous improvement and management

Vendor management

Project multi-tasking

Understanding of integrations and system dependencies

Project support and coordination of small to large projects

Highly analytical, quick thinker, with attention to detail and strategic mindset

Strong understanding of data management/impacts through change

Excellent communication, influencing & negotiation skills

Proven experience working in cross-functional internal teams

Comfortable with complexity and able to explain complex issues in a simple way

Resilient under pressure, able to deliver under tight deadlines

Self-starter, happy to work without supervision as well as part of a team

Stakeholder management skills

Desirable skills and experience:

Awareness of agile project management methodology

Experience in managing and maintaining recruitment technologies

Experience in documenting processes into technology design, knowledge of Visio/Lucidchart or relevant tools

Experience in working with emerging technologies - e.g. robotics and automation

Not the role for you?

Did you know PwC offer flexible contract arrangements as well as contingent work (ie temporary or day rate contracting)?

The skills we look for in future employees

All our people need to demonstrate the skills and behaviours that support us in delivering our business strategy. This is important to the work we do for our business, and our clients. These skills and behaviours make up our global leadership framework, ‘The PwC Professional’ and are made up of five core attributes; whole leadership, technical capabilities, business acumen, global acumen and relationships.

Learn more here: -******

Diversity

Valuing Difference. Driving Inclusion.

We work in a changing world which offers great opportunities for people with diverse backgrounds and experiences. We seek to attract and employ the best people from the widest talent pool because creating value through diversity is what makes us strong as a business, enabling us to solve important problems and deliver value to our clients. We encourage an inclusive culture where people can be themselves, are valued for their strengths and are empowered to be the best they can be. As an organisation with an increasingly agile workforce, we also support different ways of working offering flexible working arrangements. Learn more here about our work to support an inclusive culture.

-******
The team

This is a key role within our internal People Technologies & Transformation team. The role sits within the recruitment technology and workforce of the future transformation team, which is part of the People Technologies & Transformation team who support the delivery of the firmwide strategy and align with the firmwide transformation agenda; bringing together business understanding, human insight and innovative technology to meet the business' changing needs and expectations. To be considered for this role, you will have excellent knowledge of systems management, preferably recruitment systems.

About the role

You’ll be responsible for supporting a portfolio of recruitment technologies, including our applicant tracking system (BrassRing), handling change requests, assessing impact on associated technologies and integrations as well as liaising closely with IT and other operational and business stakeholder groups.

Role responsibilities

Product/Service Management

Close liaison with UKIT Business Application Manager regarding the availability of applications and services in the portfolio

Contributing to/updating of the roadmap for applications: from initial implementation, upgrades and migration to decommissioning

Be an initial point of contact with the UKIT and outsourced vendors (TCS, Infosys, third party system providers, etc.) in relation to incidents, outages, service interruptions, upgrades and other projects impacting the applications in the portfolio

Be an escalation point and escalate issues that need input/discussion/decisions to other team members/wider stakeholder community

Maintain a service improvement plan (SIP) for each application. Share components of SIP as appropriate, with other team members, business stakeholders, UKIT and other third-party vendors

Risk management tracking of system incidents, right to be forgotten requests, external candidate-driven incidents, internal user incidents

System issue tracking impact analysis and documentation, co-ordinating resolution with internal or external teams

Relationship management

Maintain an up-to-date stakeholder map for each application: key business stakeholders, third-party outsourced HC admin teams

Keep stakeholders and core team appraised of the status of issues, projects and initiatives in the domain

Project Management

Take responsibility for planning and executing tasks

Contribute to and support other team members in the execution of all types of project work

Project coordination, where multiple teams are involved to help solution problem, but also create awareness of resolution

Take responsibility for coordinating user acceptance testing (UAT) with business and HC administrative stakeholders, logging defects and managing these through to resolution with internal and external system vendors.

Take responsibility for specifying test cases/scenarios to be executed as part of all test phases for a project or change

Cyclical project work - taking responsibility for specific system updates (e.g. annual review of candidate comms from BrassRing, annual review of updates to assessment tools)

Business Analysis

Have a fundamental awareness and understanding of basic skills and knowledge involved in business analysis.

Create a clear set of requirements for technology issues/changes, building into pipeline trackers, expectation management with stakeholders

Ensuring products and services are delivered to customers/stakeholders in a professional manner and to a high quality.

Operations Management

System escalations of vendors not meeting SLAs/ responding with resolutions

Capturing decision making and actions from formal governance meetings

Issue trend tracking

Candidate reset management

System administration and configuration

Knowledge Management

Maintain, update and periodically review training materials for the use of all systems in the team’s portfolio. Disseminate training material/deliver training to relevant parties as required.

Maintain a product/service catalogue containing key contacts, roles and responsibilities

Acquire knowledge from and share knowledge with other team members and wider stakeholder group, as required.

Reporting

Specify requirements for new and existing reports and management information

Liaise closely with Reporting teams and functions

Essential skills and experience:

Experience in system administration, implementation projects and continuous improvement and management

Vendor management

Project multi-tasking

Understanding of integrations and system dependencies

Project support and coordination of small to large projects

Highly analytical, quick thinker, with attention to detail and strategic mindset

Strong understanding of data management/impacts through change

Excellent communication, influencing & negotiation skills

Proven experience working in cross-functional internal teams

Comfortable with complexity and able to explain complex issues in a simple way

Resilient under pressure, able to deliver under tight deadlines

Self-starter, happy to work without supervision as well as part of a team

Stakeholder management skills

Desirable skills and experience:

Awareness of agile project management methodology

Experience in managing and maintaining recruitment technologies

Experience in documenting processes into technology design, knowledge of Visio/Lucidchart or relevant tools

Experience in working with emerging technologies - e.g. robotics and automation

Not the role for you?

Did you know PwC offer flexible contract arrangements as well as contingent work (ie temporary or day rate contracting)?

The skills we look for in future employees

All our people need to demonstrate the skills and behaviours that support us in delivering our business strategy. This is important to the work we do for our business, and our clients. These skills and behaviours make up our global leadership framework, ‘The PwC Professional’ and are made up of five core attributes; whole leadership, technical capabilities, business acumen, global acumen and relationships.

Learn more here: -******

Diversity

Valuing Difference. Driving Inclusion.

We work in a changing world which offers great opportunities for people with diverse backgrounds and experiences. We seek to attract and employ the best people from the widest talent pool because creating value through diversity is what makes us strong as a business, enabling us to solve important problems and deliver value to our clients. We encourage an inclusive culture where people can be themselves, are valued for their strengths and are empowered to be the best they can be. As an organisation with an increasingly agile workforce, we also support different ways of working offering flexible working arrangements. Learn more here about our work to support an inclusive culture.

-******
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