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7 months ago
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Recoveries Team Leader


Horwich Farrelly Solicitors
Salary: Competitive
Location: Manchester
Job type: Permanent
Category: Office Manager Jobs
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Closing Date: 23/02/2018

Salary:Competitive

Reference:D1808

Basis:Full time

Contract:Permanent

The basic purpose of the job and its primary objectives:

To lead and manage the operational performance across your allocated team including accountability for delivery of service to insurer clients, employee productivity and revenue performance.

To manage the quality of claims handling within your allocated team ensuring full compliance with agreed technical strategies and achievement of financial savings targets.

Main responsibilities:

* To manage employee performance and output in line with agreed targets.

* To take full responsibility for the leadership of the team and any necessary action to identify and implement improvement actions also ensuring high levels of employee satisfaction and productivity.

* To oversee all technical supervision requirements within the allocated team and act as the expert technical lead ensuring accurate decision making, compliance of supervision procedures and high quality of technical performance.

* Overall responsibility for delivery of the operational performance metrics including revenue in line with agreed targets.

* Overall responsibility for delivery of revenue performance of your team, ensuring consistent and timely billing.

* To lead and manage service delivery to allocated clients ensuring consistent and effective response times, escalation processes and delivery of SLA’s.

* To maintain a personal caseload of no more than 20% of total available time in order to contribute to financial performance and maintain an expert status through handling of live cases to demonstrate these capabilities.

* To own and manage the end to end operational process for claims handling ensuring minimal hand off, efficient handling and appropriate use of IT tools with measures in place to deliver effective and consistent results.

* To administer all quality control and audit processes within their allocated team ensuring regular random sampling of quality for all employees and co-ordination of formal audit processes as required.

* To provide cover and/or support across teams as and when required.

Other responsibilities:

* Supporting client relationship activity as required including new tenders, events and dedicated ownership of specific clients as required by the senior leadership team.

* Leading on wider HF operational projects representing the Recoveries function to ensure critical inputs and requirements are delivered including IT change, training and HR processes.

* To ensure that all necessary training needs are identified through supervision and quality control and to liaise with the senior management team to ensure such needs are built into overall training delivery priorities for the business.

* To ensure the allocated team’s MI (end of month & other) is completed in a timely and accurate manner in accordance with deadlines set.
Closing Date: 23/02/2018

Salary:Competitive

Reference:D1808

Basis:Full time

Contract:Permanent

The basic purpose of the job and its primary objectives:

To lead and manage the operational performance across your allocated team including accountability for delivery of service to insurer clients, employee productivity and revenue performance.

To manage the quality of claims handling within your allocated team ensuring full compliance with agreed technical strategies and achievement of financial savings targets.

Main responsibilities:

* To manage employee performance and output in line with agreed targets.

* To take full responsibility for the leadership of the team and any necessary action to identify and implement improvement actions also ensuring high levels of employee satisfaction and productivity.

* To oversee all technical supervision requirements within the allocated team and act as the expert technical lead ensuring accurate decision making, compliance of supervision procedures and high quality of technical performance.

* Overall responsibility for delivery of the operational performance metrics including revenue in line with agreed targets.

* Overall responsibility for delivery of revenue performance of your team, ensuring consistent and timely billing.

* To lead and manage service delivery to allocated clients ensuring consistent and effective response times, escalation processes and delivery of SLA’s.

* To maintain a personal caseload of no more than 20% of total available time in order to contribute to financial performance and maintain an expert status through handling of live cases to demonstrate these capabilities.

* To own and manage the end to end operational process for claims handling ensuring minimal hand off, efficient handling and appropriate use of IT tools with measures in place to deliver effective and consistent results.

* To administer all quality control and audit processes within their allocated team ensuring regular random sampling of quality for all employees and co-ordination of formal audit processes as required.

* To provide cover and/or support across teams as and when required.

Other responsibilities:

* Supporting client relationship activity as required including new tenders, events and dedicated ownership of specific clients as required by the senior leadership team.

* Leading on wider HF operational projects representing the Recoveries function to ensure critical inputs and requirements are delivered including IT change, training and HR processes.

* To ensure that all necessary training needs are identified through supervision and quality control and to liaise with the senior management team to ensure such needs are built into overall training delivery priorities for the business.

* To ensure the allocated team’s MI (end of month & other) is completed in a timely and accurate manner in accordance with deadlines set.
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