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6 months ago
Trowers & Hamlins LLP
Location: Manchester
Job type: Permanent
Category: Receptionist Jobs
Location/s: Manchester

Experience Level: InTerm: ediate

Term: Permanent

Working Hours: Full Time

Practice Area / DepartmentSupport - Administration (including Facilities, Post Room & Reception)
Trowers & Hamlins is a City-led, international and national law firm with over 130 partners and 830 staff. With offices across the UK, Middle East and Far East, we provide a full-service integrated offering.

Our clients operate in diverse industry sectors such as construction, transport and infrastructure, banking and financial services, distribution and logistics, education and health, hotels and leisure, defence, engineering and surveying, charities, retail and energy and natural resources. We also act for many high net worth individuals.

We are different and we believe it is our people that make us unique. We expect and respect that you and your talents are too. The truth is we don't prescribe who you are or how you ought to be. It's what you can do that interests us most.

While the work on offer is rewarding and often complex, the qualities we look for are simple. The ability to get on with people from all walks of life, for example. To talk and to listen. To develop the sorts of relationships that mean you win the friendship and loyalty of clients and colleagues alike. In short, to connect. These are the characteristics our people all have in common. They are vital, as is the drive and imagination to use your unique talents to the full. We will help you in this. In fact, we will support you in every way we can.
Job description

Deliver a quality professional reception service to the firm's clients, partners and employees at all times

Maintain the Reception area to ensure that it is always smart, professional looking and tidy

Meet and greet clients and visitors

Answer all incoming telephone calls and re-direct to the appropriate person, take accurate, clear telephone messages and passing on to the relevant person in a timely fashion

Responsible for setting up telephone, conference calls and AV facilities

Ensure catering and presentational requirements are provided for each room booking, as necessary. If outside catering is required for an event, ensure this is in place meeting the requirements of the host.

Ensure the meeting room(s) are cleared promptly after use and client ready at all times

Ensure the client kitchen facility and equipment is kept clean and tidy at all times.

Assist with preparing for and running marketing events in the office, which may require working out of hours from time to time

Make travel arrangements and bookings

Assist General Office/Office Manager with admin to include:

Building access control

Catering Supplies ordering



This list of duties is not exclusive or exhaustive and may be subject to change depending on the needs of the business

Person specification

Excellent communication skills; oral and written

Able to operate autonomously and/or with minimum supervision

Able to use initiative and be proactive

Flexible and committed

Driven and enthusiastic

A willingness to learn

A self starter

Strong attention to detail with a methodical and logical approach

Common sense

Strong client focus

Good humour and positive outlook

Polite with a calm and professional manner

Tidy and professional appearance. (You will be provided with a uniform).


Previous office and reception experience (essential)

Experience of setting up AV equipment (desirable)

Experience of Condeco (desirable)

Good computer skills (including Outlook, Microsoft Word and Excel)

Additional Information
As part of our firm recruitment policy our candidates are subject to employment screening background checks. These checks include personal details, education and employment history, professional qualifications and credit and criminal checks as appropriate.

Trowers & Hamlins is an equal opportunities employer and we welcome applications from every sector of the community. All applications will only be considered on merit and the applicant's suitability to meet the requirements of the role.

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