about 1 month ago
An exciting Advisor level opportunity has arisen for a Process Improvement Advisor to join the Continuous Improvement team, part of the wider Business Improvement function. This is a key role in the team, which works to ensure that the firm continues to optimise levels of innovation and efficiency in the way we deliver legal work for our clients.
You will be required to deliver specific process and change projects together with incremental “continuous improvement” work to ensure we meet and exceed the expectations of our clients and stay ahead of the competition.
As part of this, you will develop and execute tailored engagement plans to build strong relationships with key stakeholders and ensure a consistent experience for key Practice and Business Services stakeholders.
The role is at an Advisor level and will typically manage project teams of up to 10 cross functional and legal practice resources, most of which will be contributing on a part time basis. The role has no direct line management responsibility at this stage.
Stakeholder engagement – the role will be responsible for influencing diverse, often senior level stakeholders within the practice and business services.
Cross border working – the role will need to work effectively across geographies and cross culturally to build relationships and ensure that change is successfully embedded.
Key Responsibilities and Challenges
1. Engagement and consultancy
* Develop tailored engagement plans to build strong relationships with key stakeholders within the Practice and other Business Teams
* Work with the Practice to identify opportunities for change where there is a strategic problem related to matter delivery or practice efficiency / performance and agree objectives for delivery
* Support the wider Continuous Improvement Team in shaping creative solutions for addressing identified improvement areas
* Work closely with cross functional colleagues (including: Business Managers and COOs) to:
* Understand the range of other initiatives and change projects being driven elsewhere in the firm and advise the Practice on how they may be impacted
* Deliver successful outcomes for customers and stakeholders in the global practice
2. Managing and Delivering Process Improvement
* Identify improvement opportunities in business and legal processes, ways of working and behaviours, seeking alignment with complimentary or related initiatives as appropriate
* Where we have identified an opportunity to work with the practice to deliver change, support the lawyers in defining the problem and designing the solution(s):
- Develop a clear ‘as is’ picture of the way in which a particular matter type or element of a matter is currently run, producing analysis of historic matters to help pinpoint areas of inefficiency
- Develop a ‘to be’ picture, helping them to identify ways in which the process can be improved and discrete opportunities to (amongst other things) ensure quality, improve efficiency, enhance the client service and improve the work/life balance of the team
- Create a plan to pilot a new way of working based on the improvements identified with the matter team. Secure buy in from the practice to implement the pilot and measure the outcomes
* Actively project manage and monitor the success of the pilot and address issues and concerns as and when they arise, liaising with lawyers at all levels of seniority
* Report on the outcomes of the pilot and work with the practice to embed successful improvements into business as usual. Work with our project managers to ensure that improvements are adopted across the firm and build a solid business case which appeals to all the relevant constituencies
* Identify key metrics to demonstrate the impact of pilots and processes that have been adopted more widely. Work with the CI team and with Finance to build the appropriate reports
* Advise on how to maximise the business benefits, minimise the costs and optimise the results from introducing new or transforming/ improving existing processes, ways of working and behaviours
* Identify new market developments, techniques and innovations within process and change management that can benefit the team and the global firm.
4. Project and change management
* Manage small to medium size projects and initiatives, and the associated internal and external resources, to ensure a successful outcome for the firm and the impacted stakeholders
* Develop and implement effective change approaches to introduce and embed new processes, desired ways of working and behaviours
* Advise the Practice and Business Teams (functions and geographies) on how to develop appropriate improvement solutions and effectively deliver the necessary change
5. Policies, standards and procedures
* Advise key stakeholders on the appropriate policies, standards and procedures for analysing, designing and operating business and legal processes at Linklaters, to ensure they are “fit for purpose”, efficient, effective and well controlled across the global offices and their respective markets.
Information for Recruitment Agents
Linklaters endeavours to recruit and fill vacancies directly. However, when we do need to engage with agencies, Linklaters operates a preferred supplier list and will not be accepting unsolicited applications from non-PSL agencies for this role.
Job Offer Scams
Be alert to fictitious job opportunity posts and offers of employment which claim to be in the name of Linklaters.
We have been made aware of various recruitment-related scams which ask for upfront payments, for example, for office equipment and promise start up bonuses and reimbursement in return for such payments.
These scams often involve the use of email addresses similar to a genuine domain name.
Genuine emails from Linklaters only use the domain of “@linklaters.com”.
We will never ask you to make payments for office equipment or otherwise as part of our recruitment process. If you are in doubt about a job opportunity that appears to relate to our firm, please get in touch with us.
This list of duties and responsibilities above is not exhaustive. It is intended to describe the general content of, and requirements for, the performance of this job. As such, the role may also include the undertaking of additional tasks as required.
Job Offer Scams
Be alert to fictitious job opportunity posts and offers of employment which claim to be in the name of Linklaters. We have been made aware of various recruitment-related scams which ask for upfront payments, for example, for office equipment and promise start up bonuses and reimbursement in return for such payments. These scams often involve the use of email addresses similar to a genuine domain name. Genuine emails from Linklaters only use the domain of “@linklaters.com”. We will never ask you to make payments for office equipment or otherwise as part of our recruitment process. If you are in doubt about a job opportunity that appears to relate to our firm, please get in touch with us.
In the event that we make an offer to you, and where local legislation permits, we will conduct pre-engagement screening checks that may include but are not limited to your professional and academic qualifications, your eligibility to work in the relevant jurisdiction, any criminal records, your financial stability and references from previous employers. Your offer will be subject to the successful completion of these checks which will be initiated following your consent.
As a responsible business, it is important that we represent the diversity of our people, our clients and our communities. We know that diversity makes us a better law firm and helps us attract the best talent, drive innovation with diversity of thought, and deliver the best experience to everyone who comes into contact with us. We recruit on the basis of merit, irrespective of age, disability, gender, gender identity, race or ethnicity, marital status, religion, sex, sexual orientation or any other status protected by the laws or regulations in the locations where we operate.
Selection decisions, and the reasons for those decisions, are recorded at each stage of the selection process. Selection criteria and, where appropriate, technical skills tests are in place to measure an individual’s ability for the safe and effective performance of a job. Those involved in recruitment and selection decisions and processes are also provided with guidance on diversity issues. If you require reasonable adjustments to be made during the selection process, please talk to a member of the recruitment team so that any required adjustments can be made in advance. Specific experience requirements advertised on a role do not intend to preclude applications from candidates who may have more or less experience. Our intention is only to indicate a guideline as to the necessary skills for the role as described.