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about 1 month ago
Pure Business Group
Salary: Not Stated
Location: Merseyside
Job type: Permanent
Contact: .
Category: Business Development Manager Jobs

Operations Manager

Job Description:

The main purpose of the position will be to ensure and improve the performance, productivity, efficiency and profitability of the company operations through the provision of effective methods and strategies.  You will report to the Head of Operations and be responsible for managing the daily activity as well as ensuring the team delivers first class service to the areas of the business they support. 

Main tasks and responsibilities:

  • Management of daily workloads, productivity and inboxes as well as achieving service level standards and optimising staff levels on a daily basis
  • Prioritising workloads to ensure targets are delivered
  • Managing system and process changes effectively
  • KPI reporting and key task management
  • Improve processes and policies in support of business goals
  • Decisive day to day decision maker
  • Advising as required on cases including quantum, causation and liability
  • Training and staff development

 Education and Experience:

  • Industry relevant experience (Legal/Call Centre)
  • Knowledge and experience of effective operations management
  • Experience of people management
  • Knowledge of Proclaim (Desirable)
  • Excel literate to a good standard

Key Competencies:

  • Excellent customer service skills
  • Organisational and planning skills
  • Problem solving skills
  • Communication skills
  • Decision-making
  • Influencing and leading
  • Negotiation
  • Conflict management
  • Adaptability

Benefits:

  • Competitive Salary
  • 25 Days Holiday + 8 Days Bank Holiday
  • Birthday off
  •  “Me Time”
  • Bupa
  • Employee Assistance Programme

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