£15,300 + Benefits
The Mortgage Enforcement teams act for mortgage lenders in taking steps to enforce their security by way of possession of the mortgaged property, at all times having regard to the commercial interests of the client.
As an Office Assistant you will carry out work delegated by the Team Supervisor efficiently and within relevant service standards;
Process inbound post.
Filing at Regular intervals
To distribute post and action workflow requirements
To support the case handler with administrative tasks and action work as delegated by the team supervisor
Provide telephone support and deal with client enquiries in the case handlers absence
Opening new instructions accurately and within service standards, input data and prepare initial letters and documents
Telephoning courts, Solicitors and Clients making accurate and detailed attendance notes.
Collection of cheques from cashiers at regular interviews
Prepare outgoing post and DX for collection
Ensure work issues or problems are reported immediately to team supervisors.
Liaising with colleagues and clients and ensure they are kept fully up-to-date
Escalating issues outside of authority or competence to appropriate person
Ensure that accurate details of all relevant information is maintained on the paper file or SOLCASE as appropriate
To carry out your academic studies and requirements as part of the Legal Administration apprenticeship alongside your workplace tasks.
Knowledge, skills and experience
To complete all allocated tasks within the required timeframe and to the required level of accuracy
To demonstrate satisfactory levels of literacy and numeracy
To write simple business letters
Effective record keeping
To have basic knowledge of and be able to use common functions of relevant computer applications with appropriate training
Demonstrate high levels of data accuracy
Demonstrate a conscientious, 'can-do' attitude
Be client focussed