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Legal Claims Handler

Simpson Millar

Manchester

Ref#: 136414

Date published: 29-Oct-2020

Legal Claims Handler

£17,335.5

Location: Home Based/Manchester

Why join Simpson Millar’s Legal Claims Handling Department?

Do you enjoy working within a customer service role where you’re spending most of your time talking to people on the phone or dealing with incoming email enquiries? This isn’t your usual call centre environment; it’s a small, tight-knit team with no cold calling, where you’ll be allowed to use your initiative and not be spoon-fed. You’ll definitely need to be self-motivated and resilient but the work you put in can actually result in genuinely helping people.

Our Contact Centre teams are currently all working from home with no immediate plans to return to the office. Our longer term location plans are yet to be finalised but we anticipate that this role will be mainly home based with periods in our Manchester office. The initial induction training will be office based.

What work will you be doing?

* Handling all new business calls and emails (inbound only)
* Talking to clients obtain the full circumstances of a claim, collating all the required information, and recording it accurately on the relevant system/databases
* Identifying and managing claims to ensure considerations are given to all relevant information to achieve pro-active handling and quality decisions
* To identifying multi-track cases through effective discovery and fact finding
* Working to a ‘right first time’ outcome for all customers, minimising customer detriment

What sort of person are we looking for?

We need someone who can handle new business calls in a professional manner, identify legal requirements and provide excellent customer service on every call.

You’ll ideally have experience of claims handling including FNOL and/or motor insurance work. This is a high-volume environment and you’ll be working towards targets, so experience of working in that kind of environment is crucial.

You will have a genuine desire to show the caller we care and be energetic and enthusiastic about helping people.

If this sounds like you, then please below, we’d love to hear from you!

For more information about us or any of the roles at Simpson Millar, please see our careers website: -******

Did you know?

Simpson Millar were one of the first law firms to achieve an Investors in People accreditation.

In addition we were:

Winner of the Personal Injury Awards - 2018

Winner of Claims Management Awards - 2017

Now

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Legal Claims Handler

Simpson Millar

Manchester

Ref#: 136414

Date published: 29-Oct-2020

Legal Claims Handler

£17,335.5

Location: Home Based/Manchester

Why join Simpson Millar’s Legal Claims Handling Department?

Do you enjoy working within a customer service role where you’re spending most of your time talking to people on the phone or dealing with incoming email enquiries? This isn’t your usual call centre environment; it’s a small, tight-knit team with no cold calling, where you’ll be allowed to use your initiative and not be spoon-fed. You’ll definitely need to be self-motivated and resilient but the work you put in can actually result in genuinely helping people.

Our Contact Centre teams are currently all working from home with no immediate plans to return to the office. Our longer term location plans are yet to be finalised but we anticipate that this role will be mainly home based with periods in our Manchester office. The initial induction training will be office based.

What work will you be doing?

* Handling all new business calls and emails (inbound only)
* Talking to clients obtain the full circumstances of a claim, collating all the required information, and recording it accurately on the relevant system/databases
* Identifying and managing claims to ensure considerations are given to all relevant information to achieve pro-active handling and quality decisions
* To identifying multi-track cases through effective discovery and fact finding
* Working to a ‘right first time’ outcome for all customers, minimising customer detriment

What sort of person are we looking for?

We need someone who can handle new business calls in a professional manner, identify legal requirements and provide excellent customer service on every call.

You’ll ideally have experience of claims handling including FNOL and/or motor insurance work. This is a high-volume environment and you’ll be working towards targets, so experience of working in that kind of environment is crucial.

You will have a genuine desire to show the caller we care and be energetic and enthusiastic about helping people.

If this sounds like you, then please below, we’d love to hear from you!

For more information about us or any of the roles at Simpson Millar, please see our careers website: -******

Did you know?

Simpson Millar were one of the first law firms to achieve an Investors in People accreditation.

In addition we were:

Winner of the Personal Injury Awards - 2018

Winner of Claims Management Awards - 2017

Now

Share with:
Facebook

Twitter
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