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about 1 month ago
Royds Withy King
Company benefits: Pension scheme
Location: Oxford
Job type: Permanent
Job sector: Private Practice
Experience: Any or N/A
Contact: Recruitment Team
Sector: Personal Injury
Category: Legal Assistant Jobs

Role Summary

To provide an efficient and effective secretarial & administrative support to the Personal Injury team, to ensure the department functions effectively and to enable the department to achieve its objectives. To ensure that work done by the department complies with internal quality standards and external requirements

Key Responsibilities

Clients & Service

  • Manage an administrative workload under the guidance of a fee earner
  • Provide administrative support to fee earners including file-opening, telephone management, audio-typing, filing/ archiving, photocopying, email management, online portal management and dealing with post
  • Draft documents and bills, under supervision, using appropriate precedents and templates to accurately reflect fee earner instructions
  • Undertake basic legal processes, under supervision, such as assisting to process cases through portals, obtaining relevant documentation, arranging case meetings, arranging funding, liaising with the court, completing relevant forms and processing monies.
  • Undertake legal research where requested by fee earners
  • Correspond with clients as necessary through telephone, email, letter and face to face
  • Adhere to CX in Law principles, providing excellent client service at all times
  • Undertake all training relating to risk & compliance
  • Learn firm policies and business processes, ensuring compliance particularly with regards to confidentiality, security , data protection and file retention and destruction requirements
  • Ensure adherence to all affiliations. Standards connected to the department (Passport checks, legal Aid, Land registry)
  • Check to ensure all work complies with risk management policies and procedures, in particular with regards to file opening processes.Audit files with the department to ensure files comply with risk management policies and procedures
  • Deal with new enquiries for the department

Growing the Business

  • Provide administrative support for business development and marketing activities including booking facilities and refreshments, booking specialist, preparing presentation materials and associated marketing documentation
  • Attend RWK BD events where appropriate to provide support including greeting attendees, registering attendees and providing refreshments
  • Take an active part in promoting the firm through Social media channels such as Twitter, LinkedIn and Facebook
  • Update the CRM system to input data and manage the client information through the system including adding contact details, referrals and new clients. Act as a superuser for the system
  • Support fee-earners by acting as a point of contact for 3rd parties (such as agents, referrers, experts and other solicitors), responding to enquiries and building a good rapport
  • Participate in relevant firm wide and department training
  • Act as an ambassador for the firm at all times

People & Culture

  • Provide support for designated fee earners and act as a resource for the wider team, providing help where required
  • Build relationships with fee earners and clients through hard work and excellent levels of responsiveness to requests
  • Fully integrate into the department and team. Work closely with other members of the team to ensure work is done to expected standards in required time frames
  • Manage diaries (both individual and group) to ensure key dates are adhered to
  • Liaise regularly with contacts in other departments and the business function teams across the firm, building mutually beneficial relationships
  • Coordinate team activities such as meetings, training or social activities

Financial & Operational Excellence

  • Make effective use of the relevant firm IT systems, working efficiently and streamlining processes where possible
  • Input into procedural changes, making suggestions for improvement and efficiencies. Take ownership of small projects where appropriate.
  • Time record for aspects of work where appropriate

About You

Person Specification


  • GCSEs or equivalent graded A – C including Maths & English
  • A Level Law (Desirable)
  • IT systems including Microsoft Word and Excel


  • Excellent attention to detail – checks work and asks for feedback
  • Ability to effectively organise your time and meet deadlines
  • Ability to take instruction, ask questions and proactively learn


  • Positive Attitude to Work- Approaches work with positivity and energy and thrives in a busy environment.
  • Effective Communicator- Clearly conveys information and ideas through the relevant media. Speaks in Plain English.
  • Self Aware- Recognises personal strengths and weaknesses and uses that knowledge to interact positively with others. Maintains a professional impression.
  • Team Player- Actively participates as a member of a team. Develops and maintains relationships with others.
  • Resilient- Functions effectively under pressure and handles difficult circumstances in a manner that is acceptable to others and Withy King.
  • Open to Change- Receptive to new ways of working with the ability to be flexible in approaching tasks and problems.

About Us

Royds Withy King is a UK Top 100 law firm with robust commercial, private client, personal injury and clinical negligence practices. It has the combined expertise of over 480 staff across offices in London, Bath, Oxford and Wiltshire and is a founding member of the international network of independent law firms, Interleges.

Royds Withy King uses its experience to put clients ahead of the curve and places client relationships at the heart of everything it does. Royds Withy King achieved eight top tier rankings in The Legal 500 2017 and 39 lawyers were ranked as ‘Leaders in their Field’ in Chambers & Partners UK 2018, both leading guides to the law.

The firm is proud to be ranked for the last five years as a Sunday Times 100 Best Mid-Size Company to Work for. Royds Withy King also received a three star ‘extraordinary’ accreditation from Best Companies in 2017 – one of just six UK law firms to have done so.

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