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Posted 7 days ago
20 hours until close
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Location:
Salary:
£18000 - £20000 per annum
Job type:
Permanent
Job sector:
Private Practice
Sector:
Other, Litigation, Civil Litigation, Commercial Litigation
Experience:
Any or N/A
Contact:
Ryan McNamara
My client is a fortune 500 company with over 60 offices in 20 countries and they are looking to recruit a Legal Assistant/Client Relationship Executive for a role in the firms Manchester office.

This position is to develop relationships through the provision of excellent customer service, with an aim to increase referrals and repeat work to the business which includes legal areas such as Litigation, Employment & Regulatory law

Main Duties;

• Acting as first point of contact for clients contacting the department.
• Assessing the requirements of the client and making referrals to an appropriate solicitor.
• Collating / maintaining required documents/information from the client to assist the solicitor in considering their case.
• Liaising with the client to understand the nature of their business and legal requirements in order to assist in recommending other services which may be immediately required or which may assist the client in the future.
• Liaising with the client throughout the period of their instructions to the firm in order to assure that the client is receiving the level of service they may expect.
• Liaising with the solicitor throughout the period of the client's instructions in order to ensure that the client is receiving the right level of service and to consider if there are other matters with which the client may be assisted.
• Providing feedback and data analysis reports to management.
• Maintaining information from clients within the client relationship management software.
• Assessing what marketing/training/informative material would be of interest to clients and working with the marketing department to ensure that the targeted marketing/training/informative material is provided.
• Maintaining an on-going relationship with clients after the conclusion of their instructions.

Arrtibutes Required;

• Excellent written and oral communication skills.
• Good working knowledge of Microsoft Office.
• Experience of working in or with the professional services sector.
• Previous experience in a sales-driven, client relationship development role.
• CRM-systems experience, familiar with sales data analysis and reporting.
• Experience in successfully managing customer complaints and queries.


If you have around 12 months experience, ideally, within a legal environment and are looking for a new challenge in your career and to gain more responsibility , then please apply today!

Salary Neg. dep on experience
My client is a fortune 500 company with over 60 offices in 20 countries and they are looking to recruit a Legal Assistant/Client Relationship Executive for a role in the firms Manchester office.

This position is to develop relationships through the provision of excellent customer service, with an aim to increase referrals and repeat work to the business which includes legal areas such as Litigation, Employment & Regulatory law

Main Duties;

• Acting as first point of contact for clients contacting the department.
• Assessing the requirements of the client and making referrals to an appropriate solicitor.
• Collating / maintaining required documents/information from the client to assist the solicitor in considering their case.
• Liaising with the client to understand the nature of their business and legal requirements in order to assist in recommending other services which may be immediately required or which may assist the client in the future.
• Liaising with the client throughout the period of their instructions to the firm in order to assure that the client is receiving the level of service they may expect.
• Liaising with the solicitor throughout the period of the client's instructions in order to ensure that the client is receiving the right level of service and to consider if there are other matters with which the client may be assisted.
• Providing feedback and data analysis reports to management.
• Maintaining information from clients within the client relationship management software.
• Assessing what marketing/training/informative material would be of interest to clients and working with the marketing department to ensure that the targeted marketing/training/informative material is provided.
• Maintaining an on-going relationship with clients after the conclusion of their instructions.

Arrtibutes Required;

• Excellent written and oral communication skills.
• Good working knowledge of Microsoft Office.
• Experience of working in or with the professional services sector.
• Previous experience in a sales-driven, client relationship development role.
• CRM-systems experience, familiar with sales data analysis and reporting.
• Experience in successfully managing customer complaints and queries.


If you have around 12 months experience, ideally, within a legal environment and are looking for a new challenge in your career and to gain more responsibility , then please apply today!

Salary Neg. dep on experience
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