8 months ago
Job title Department Legal Applications and Systems Analyst – Legal Information Technology
Information Systems Reporting to Location IT Infrastructure Projects Manager London About the firm Our values Individuality We encourage creativity and
develop talent. Commitment To be the best and deliver the
highest standard. Stephenson Harwood is a law firm Teamwork (headquarters in London) where our people
We work together to build
are committed to achieving the goals of our
close, long-term relationships
clients - listed and private companies,
institutions and individuals. Our diverse mix Straight talking of expertise and culture results in a
combination of deep local insight and the We say what we mean and do
capability to provide a seamless what we say.
These values express the personality of our
Our experience encompasses corporate, firm. They are the behaviours we encourage
commercial litigation and arbitration, in our people and the standards which
employment and pensions, finance, marine inform our decisions and actions.
and international trade and real estate.
We assemble teams of bright thinkers to Our vision to 202 match our clients' needs and give the right
advice from the right person at the right To be a successful, independent firm, where
time. Dedicating the highest calibre of legal talented people work together in an
talent to overcome the most complex entrepreneurial environment, building long
issues, we deliver pragmatic, expert advice term client relationships.
that is set squarely in the real world.
This vision is about who we want to be. It is
Stephenson Harwood is fully committed to as much about our values as about our
ensuring that all employees are treated character – the attributes we want to see
fairly and with dignity and respect and has from all of our people. It also reflects the
built a culture that values meritocracy, importance of remaining independent - a
openness, fairness and transparency. The clear sign that we are confident in our own
firm values individuality and recognises the future.
benefits of having a diverse workforce.
Team structure The IT department consists of 5 roles comprising; IT Help Desk Team, Technical Support
Team including legal application support expertise and an Infrastructure/Projects team. The
team is located in both London and Hong Kong and maintains daily contact between offices.
This role will report to the IT Infrastructure Projects Manager. Purpose of the role To own, maintain and provide support leadership for the Firm's legal information systems. To
maintain technical underpinnings to the legal information systems. To grow awareness and
understanding of related systems and technical architecture. Main responsibilities Ownership To be the 'owner' of the Firm's document management, enterprise search and legal
information systems – to be the main contact in respect of deploying, developing,
maintaining the systems whilst providing support leadership and operating business
continuity, change management and release management processes. To maintain the Firm's systems in line with ISO2700 and Cyber Essentials Plus
requirements – to manage and deliver projects in respect of upgrades, maintenance,
capacity management, system performance and measurement, in conjunction with
relevant vendors and consultants where appropriate. To lead projects in respect of upgrades to systems, including access via remote
desktop and mobile applications, including as part of office expansion or office move
projects, in conjunction with relevant vendors and consultants where appropriate. To contribute to the roadmap for continuous improvement, innovation, evolution, and
suitable replacement when/where necessary, of the systems. To standardise and globalise the systems taking into account both global and regional
needs. To deliver solutions that meet the current and future needs of the Firm given the
growth, agility, availability and performance that the Firm requires. To contribute to the budgeting and accounting processes to maintain and evolve the
systems in a responsible and innovative way Maintenance and support To develop a very detailed understanding of the components that make up the
systems, their purpose and their capacity and performance levels to provide a solid
basis for high performing systems. To maintain the catalogue and configuration management process for the systems. To proactively maintain version levels for the systems. To lead and provide specific, technical support for the systems, in conjunction with
relevant vendors and consultants where appropriate. To grow an awareness and understanding of the related systems, architecture and
processes across the SH technology estate, including integrations between systems. Operational guidance To contribute to operational handover / service introduction documentation and
training material, in conjunction with the IT Training team, to the IT team as
deployments and upgrades dictate.
To contribute to guidance for the IT Team and the Firm as a whole on best practice
for administration and use of the systems. General support To provide rd line infrastructure support when required in-line with a) the needs of
the Firm and b) the remit of the team. To gain awareness of and provide support for other systems such as our chosen
server and storage operating systems. Provide presence and cover within standard working hours for the team, currently
8am to 7pm. Ability to work in a flexible way in respect of works required outside of normal
working hours. Ability to cover out of hours (on-call) support on a rota basis. Ability to travel to the Firms' offices when required. Education and experience required Previous technical experience in: o iManage Work (Worksite, Filesite) Recommind, Research Monitor and related
products and other legal information applications in use by the Firm o Microsoft SQL Server - advanced o Performance and capacity management tools Previous experience in a professional services firm / partnership structure Experience in preparing documentation and guidance for others Experience in related supplier management, with vendors and resellers Solid understanding of enterprise infrastructure e.g. server storage networks. Attributes / skills required Service focused attitude and professional manner, appropriate for a commercial law
firm. Confident and clear communication (verbal and written) with people at all levels of
the business hierarchy. Able to respond quickly to requests, manage time effectively, and work under
pressure. Proactive nature, hardworking, organised, able to structure own work and work solo
when required. Able to work well as part of a team and follow direction. Able to use initiative and make suggestions to change processes where required. High level of accuracy and attention to detail.
This is indicative only and does not represent an exhaustive list of responsibilities.
The firm reserves the right to alter or change the responsibilities at any time, in line with the firm's
strategy and business needs.