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5 months ago
Russell-Cooke LLP
Salary: Competitive
Company benefits: Life insurance, Pension scheme, Cycle to work scheme
Location: Putney
Job type: Permanent
Job sector: Private Practice
Experience: Any or N/A
Contact: HR Department
Sector: Other
Category: Legal IT Jobs

We're looking for someone to join our existing IT team in providing 1st/ 2nd line support for the firm’s staff. The IT team of seven is based in Putney but service offices in Holborn and Kingston. Support includes PC fault diagnostic, user account administration, IT hardware, dealing with change requests and keeping staff updated during the process. Good Microsoft Office 2010/2016 knowledge is essential.

Job Role:

  • Ensure all Help desk calls are dealt with efficiently, effectively and in a professional manner by providing 1st/ 2nd line support.

  • Ensure all support calls to the IT Helpdesk are answered within agreed service levels and ensure users are kept informed of progress.

  • Perform daily/monthly system checks as required.

  • Troubleshooting, maintenance upgrades and the rollout of new IT systems.

  • To cover the Helpdesk support rota – shift basis between 8.30am and 5.30pm, subject to regular review.

  • The successful candidate will undertake a wide range of duties relating to the support and development of the firm’s IT requirements.

  • An integral part of this position will be to ensure an excellent customer service is delivered to the business through a methodical and professional approach.

    Personal Attributes

  • Attention to detail and follow policies and procedures.

  • Candidate should be professional and diligent in approach and attitude.

  • Candidate must be able to demonstrate ability to devise fresh ideas to meet the IT needs of the firm.

  • Able to contribute effectively towards the objectives of a team, and be able to share knowledge, ideas and information.

  • You will be a good team player but also be able to manage your own individual workload.

  • Good at acquiring an understanding of a problem or situation, and developing an approach to interacting with the situation.

  • Retaining objectivity and proper understanding of a problem or situation when placed under sometimes demanding situations.

  • Having excellent time management and organisational skills is a must.

    Skills Required

  • Excellent Windows 7/10 configuration and desktop skills.

  • Good understanding of PC hardware.

  • Knowledge of MS Office 2010/2016.

  • Good communications skills (ability to communicate at all levels – secretaries to partners).

  • Good end-user support skills & customer service.

  • Knowledge of software used in legal practices is preferable but not essential.

  • Familiarity with document and/or case management systems will be a bonus.

  • Some development/coding skills would be an advantage.

For further information and to apply please visit our website.

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