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3 months ago
Pure Business Group
Salary: Market related
Location: Liverpool
Job type: Permanent
Contact: .
Category: Legal IT Jobs

Role Description:

With the continued growth of Pure Business Group and the migration of systems a number of Helpdesk Support roles are available with immediate start. 

The main responsibilities will be:

  • Provide  end user support locally and remote
  • Resolving problems
  • Software support
  • Hardware configuration
  • Supporting the internal IT Helpdesk
  • Working with the Infrastructure and Development Teams

Responsibilities and Duties:

  • Provide Helpdesk Support and resolve problems to the end user’s satisfaction
  • Monitor and respond quickly and effectively to requests received through the IT Helpdesk
  • Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority
  • Modify configurations, utilities, software default settings, etc.
  • Document internal procedures.
  • Assign users and computers to proper groups in Active Directory and CMS software
  • Support Legal Case Management Software, Microsoft Office, Email & Internet Browsers etc.

Mandatory skills:

  • Service Desk Principles
  • Desktop Support
  • Active Directory
  • Windows Installation
  • Technical Support
  • Customer Service

Desirable Skills:

  • Legal Case Management Software (ideally Proclaim)
  • Citrix Support

Technical expertise:

  • Technical Helpdesk/Service Desk experience
  • Having a good knowledge of maintaining and creating Service Desk SOPs
  • Excellent knowledge of reporting
  • Manage critical client incidents and act as a point of escalation for the team.
  • Network, AD, Exchange, troubleshooting skills, Desktop/Laptop troubleshooting
  • Good at using MS Office 2016 (MS Excel, MS PowerPoint, MS Word)
  • Knowledge of Active Directory
  • Remote desktop connectivity applications
  • Internet browsers (e.g. IE, Chrome, Firefox, etc.)
  • MS Office Suites
  • Mobile OS and applications
  • Excellent troubleshooting skills.
  • VPN and remote dial-in users.
  • Support for laptop, desktops, and printers.
  • Identify and escalate situations requiring urgent attention.
  • Track and route problems and requests and document resolutions.

Qualifications:

  • CompTIA - A+, N+
  • Associated Microsoft Certified Exam
  • BTEC
  • A Levels

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