10 months ago
We are seeking a friendly and approachable person with a passion for customer service and an interest in IT to join our IT team at Fraser Dawbarns.
This is a new role and an exciting opportunity to assist the IT team who are passionate about delivering exceptional IT support to our staff across 5 offices.
The role would include:
Visiting all the offices on a regular basis to give IT support
Being first line support for our internal IT helpdesk – to take phone calls and to log tickets on hardware (including copiers) and software
Assistance with case management and dictation software
Problem solving and implementing solutions
Setting up user accounts and use of Active Directory
We are looking for a motivated and flexible person who enjoys working in a busy environment.
We would ideally like someone with:
Basic knowledge of PC hardware
Knowledge of Microsoft and Windows
Server and network knowledge helpful but not compulsory
Broad knowledge of IT
You must have your own car and be willing to travel regularly to our 5 offices across Norfolk and Cambridgeshire.