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IT Applications Support Analyst

1 week left to apply
1 week left to apply

We have an exciting opportunity for an Applications Support Analyst to join our team within Information Technology.  

This is an opportunity to join a growing business, whereby you will be responsible for providing support for all IT application related enquiries, investigating and resolving incidents whilst providing excellent user experience.

You will be working alongside the support team to provide second and third line support, ensuring all IT-application related incidents and service requests are resolved efficiently.

Typical Workload

*       Resolve IT application-related incidents, service requests and problems in a timely and efficient manner in line with business requirements.

*       Employ appropriate application maintenance, support and incident management processes and procedures to support and maintain IT applications, and to investigate and resolve IT application-related incidents.

*       As required, provide timely communication to users on the status of service requests and incidents.

*       As necessary, liaise with IT suppliers to ensure IT application-related incidents and problems are resolved in a timely and professional manner.

*       Undertake IT application-related problem diagnosis, implementing problem resolution or prevention measures as appropriate.

*       Monitor the availability, performance, and throughput of supported IT applications.

*       Maintain IT application support technical documentation.

*       Understand and comply with the IT organisation requirements, processes, procedures, and policies.

*       As necessary, act a support resource for development and test on application upgrades and enhancements.

Skills / Experience Required

*       Skilled in IT problem diagnosis and resolution.

*       Strong communication and interpersonal skills, with an ability to communicate effectively and professionally.

*       Ability to communicate technical information to non-technical stakeholders.

*       Customer-focused and goal orientated with keen attention to detail.

*       Ability to engage with and seek input from others to ensure delivery to agreed timescales.

*       Strong sense of ownership and ability to follow tasks through to completion.

*       Ability to understand and determine when issues to escalate to a higher level.

*       MS-Sql Server Query writing skills and an understanding of relational databases.

*       Knowledge of Microsoft Dynamics advantageous.

*       Knowledge of SQL, SSRS and SharePoint advantageous.

*       Experience supporting business applications.

*       Committed to rigour around treating all clients fairly

*       Focused on attributing dedication, determination and loyalty to colleagues, clients and communities

*       Able to demonstrate continuous development and diversity in thinking

*       Understands and complies with Information Security responsibilities commensurate with this role including Data Protection and the duty of confidentiality

Blake Morgan is committed to adopting Smart Working practices, where appropriate in the context of business needs, and empowering employees to maximise their performance.  Whilst we strive to ensure consistency of approach across the firm, there will inevitably be some differences in working practices across our business groups and business support functions.  We consider each member of staff's personal preferences, working styles and development needs when deciding the best arrangements to suit our clients and colleagues.  A typical approach would be a blend of working in your usual office, working from another Blake Morgan office, working from a client's office and working from home.  A Guide to getting the most out of Smart Working Policy is available for our employees.   You will be a core part of the team and able to access the technology, support, training and resources you require. 

Blake Morgan is one of the UK's leading full-service law firms, with offices in London, Wales, Thames Valley and the South Coast region. We provide our clients with practical and straightforward legal advice whatever their regional, national and international requirements. Our clients are commercial businesses, not-for-profit organisations, government agencies and private individuals.

Our business groups are:

Banking and Finance

Commercial and Charities

Commercial Litigation

Commercial Recoveries and Travel



Employment, Pensions, Benefits & Immigration

Private Client

Property Services


Our Culture and Environment

We pride ourselves on our Personality, which is weaved into everything we do for our staff, clients and communities alike. We have created an environment underpinned by our ACTS framework that places high value on being:

Astute (commercially)


Team playing


It's part of the way we like to do things. If you wish to work amongst colleagues with these behaviours, then you will find yourself amongst likeminded individuals at Blake Morgan.

We work as one team and believe in supporting our colleagues to strengthen the firm. We act honestly and openly in all that we do. We care for our communities and encourage all our people to actively participate in our sports, social and charitable activities. We foster a mature and smart flexible working environment which is family friendly. We also offer opportunities to develop your skills and knowledge and to progress within the firm via our Blake Morgan Academy.  We seek to be transparent in all of our dealings with applicants and ensure that you have all the information you need to understand our recruitment process to decide whether or not the role and our firm are right for you. If you have any questions, please email Rebecca Donnelly at **************** or telephone on 023 8085 7217.

Blake Morgan strives to create and maintain a positive, non-discriminatory work environment. We will ensure that all applications for vacancies will be considered without discrimination against any person on the basis of race, colour, religion, disability, nationality, ethnic origin, sex, sexual orientation, age or marital status. We strive to ensure that our shortlisting and interviewing panels are diverse. Further details about our commitment to Equality, Diversity and Inclusion can be found  here.

Nº employees 201-500
Founding year 2014
Products / Services Advocacy, Governance
Mission Blake Morgan LLP is a UK law firm providing highly tailored legal solutions to individuals, businesses, not-for-profit and government clients. Many of our lawyers and practice groups are leaders in their field and highly ranked by the legal directories. These lawyers will work closely with you, combining their technical expertise, experience and commercialism to help you manage your risk and achieve your goals. It is this tailored and personalised approach, coupled with our real-world and varied experience that really set us apart. Our clients tells us we quickly become fully immersed in their business and act as an extension to their team. Our straight-talking and pragmatic approach to their legal matters are highly valued. Blake Morgan has five offices in London, Cardiff, Reading, Oxford and Southampton, yet we act as one firm collaboratively with our clients’ best interests at heart. Whether you are a corporate client or looking for advice on your personal affairs, as your trusted advisor we’ll focus on your objectives and work with you through the good times and the bad to make sure that you have the right legal support when you need it most. Relationships mean everything to us and, like you, we’re in it for the long-haul.
overview Blake Morgan is a full service law firm with offices across the UK. With over 90 partners and 500 staff, we use our unique blend of technical expertise, broader experience and commercial realism to get the best results possible for our clients – be they small businesses, corporates, individuals, families, government, or not-for-profits.

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