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10 months ago
Clarke Willmott
Location: Birmingham
Job type: Permanent
Category: Legal HR Jobs
Vacancy details

We are looking for a Facilities Services Manager to provide exceptional customer service during every interaction with the client.

Role: Facilities Services Manager

Location: Birmingham

Hours: 37.5 hours per week

Term: Permanent

Vacancy Reference: 265-SBM

The role

To ensure the effective delivery and continuous improvement of services to clients, through use of internal policies and procedures, and the effective management and development of the team.

The role will require you to complete the monthly reporting requirements as set out by Clarke Willmott’s Head of Facilities Management. You will also be responsible for all contractual service obligations relevant to your building, including Service Level Agreements and Key Performance Indicators.

You will be required to develop a clear communication plan including regular meetings with Heads of Departments and other appropriate individuals, working proactively to develop good relationships. Lead your team to deliver a positive customer service environment and ensure that all processes reflect this. Deliver, in conjunction with HR and the Head of Facilities Management, a training programme for your team, ensuring all training is up to date and submitting business cases where necessary for bespoke training.

One key aspect of the role will be to ensure all tasks undertaken on site are supported by Standard Operating Procedures which are regularly reviewed and improved. Alongside this you will be expected to manage and be responsible for health & safety in line with Clarke Willmott, policies and guidelines and also in line with any other specific client requirements.

Staff management is a key part of the role of Facilities Services Manager and you will be required to work closely with the local HR Advisor in this area. You will be required to manage the recruitment process, sickness and holiday absences, performance management of the team and any training and development requirements.

You will be expected to take ownership of self-development, attend and contribute to corporate management meetings such as the monthly managers meetings, company workshops.

Ensuring all financial and budget processes and controls are managed and adhered to will form part of the role along with setting and managing budgets for clients and Clarke Willmott FM Services as required. You will be expected to complete monthly financial variance analysis as required by line manager or finance department.

About you

Previous experience of working within a similar role would be of benefit. Experience in staff management in a customer service environment is essential. In addition you should be able to demonstrate your skills in growing and developing on site teams.

You will be able to demonstrate proven ability to continually improve service levels and add value.

You should also have strong service provider management skills, acquired in a similar environment.

Have a strong ability to coach team leaders to ensure they are supported, able to manage staff effectively, and effectively deliver 1-1s.

You should also have sound Health and Safety knowledge, including Risk Assessments and Method Statements. IOSH and Legionella Awareness Training are desirable.

Management of Minor Works and Small Projects is also desirable.


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