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Posted 13 days ago
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Location:
Job type:
Permanent
Role profile:
Role Profile Level 2

PQE:
Not applicable

Term:
Permanent

Working hours:
Full-time
(Monday to Friday 9.00am to 5.30pm)

Division:
Client Relationships

Team:

Communications

Location:
Liverpool

The Firm

Weightmans is a Top 45 law firm with offices throughout the UK. Having been recognised as the leading legal employer at the annual Britain's Top Employers awards 2019 and achieved record rankings in Chambers UK, we are immensely proud of the work we carry out for our clients and the culture we provide to our people.

The Department

Our Marketing team is made up of many teams that work together to support Weightmans' marketing processes. The teams include: business development; communications; CRM; events; profile raising; and projects.

The role

* Manage and maintain accurate and comprehensive client, contact and marketing databases for use in communications and business analysis purposes.

* Support the marketing team in providing a proactive resource which delivers real value to the firm and assist the team with implementation of marketing plan within budget.

* Work closely with Database Manager and provide practical assistance to the Head of Communications in delivery of the resources and lead on specific projects as required.

Key responsibilities

* Managing, implementing and maintaining contact data for the firm to include both marketing and case related entities.

* Provision of ‘on the job’ training on data entry capture and protocols to members of the firm where skills gaps are identified.

* Lead on duplications and running exception reports for de-duplication using appropriate software and liaising with database manager to achieve best results incorporating findings to improve data capture firm wide.

* Support for InterAction and Mattersphere ticket centres

* Ensure compliance and security of the data - responsible for protecting data and providing information on potential risks and offering guidance.

* Maintain quality of the data using feedback, concerns, questions; internally reporting metrics; evaluating and identifying issues; and coordinating and implementing corrections regularly.

* Investigate data quality - ensuring anomalies/data conflicts are rectified, by using existing reports and identify where new reports/ searches are required for regular maintenance together with addressing the root cause of data inconsistences and recommending improvements to Database Manager.

* Advising Communications and business development teams on targeting and how best to achieve good results for campaigns; working closely with them to ensure the databases can be used effectively as a communications and business development tool.

* Understand the organisation’s workflow processes and identify opportunities for automation.

* Support Database manager on client data and group management in order that a high level of client data capture is maintained in order to facility the firms reporting.

* Lead on Lapsed client data within InterAction ensuring quality data is retained at client and client personnel level to aid business development and reporting.

* Support Database Manager data for starters and leavers within the CRM.

* Support Database Manager on all aspects of the CRM and folder management, auditing and identifying best practice processes.

* Keep database intranet section up to date.

* Building relationships with Partners, fee earners, secretarial and management teams to ensure that it becomes ‘best practice’ to update databases and advise on data issues.

* Carrying out any other tasks that fall within the aspects of the role or the wider team

* Attending meetings and providing appropriate advice/follow up when required.

* Keep up to date with data protection regulation and apply to the role and encourage adoption and communication within marketing

The person specification

* A minimum of four years’ experience in a business to business environment, ideally in professional services

* Proven experience in data maintenance.

* Excellent attention to detail

* Knowledge of latest data protection regulation, guidance and best practice and experience in practically applying.

* Well developed IT skills – ideally including knowledge of InterAction/Mattersphere

* Strong analytical skills. Commercial aware and astute.

* Well-developed project and time management skills plus organisational skills.

* Experience of multi-tasking; being able to prioritise projects/tasks/assignments and working to tight deadlines.

* Experience of developing effective relationships with internal clients, including senior partners, advising and challenging them appropriately.

* Confident, assertive and self motivated.

* Excellent interpersonal and communication skills (written and oral).

* Flexible – the role will be based in Liverpool, but the individual will be required to spend time in other Weightmans offices as and when required.

Other Information

Please note:

*

Any reference to experience or PQE in our adverts or job descriptions is to be used as a guideline only. We welcome applicants from all backgrounds and with different levels of experience who can demonstrate that they fulfil the requirements of the role.

*

The successful candidate appointed to this role will be subject to our standard background checking process, and any offer of employment made is conditional upon successful completion of those checks. Further details can be obtained from the Recruitment team.
Role profile:
Role Profile Level 2

PQE:
Not applicable

Term:
Permanent

Working hours:
Full-time
(Monday to Friday 9.00am to 5.30pm)

Division:
Client Relationships

Team:

Communications

Location:
Liverpool

The Firm

Weightmans is a Top 45 law firm with offices throughout the UK. Having been recognised as the leading legal employer at the annual Britain's Top Employers awards 2019 and achieved record rankings in Chambers UK, we are immensely proud of the work we carry out for our clients and the culture we provide to our people.

The Department

Our Marketing team is made up of many teams that work together to support Weightmans' marketing processes. The teams include: business development; communications; CRM; events; profile raising; and projects.

The role

* Manage and maintain accurate and comprehensive client, contact and marketing databases for use in communications and business analysis purposes.

* Support the marketing team in providing a proactive resource which delivers real value to the firm and assist the team with implementation of marketing plan within budget.

* Work closely with Database Manager and provide practical assistance to the Head of Communications in delivery of the resources and lead on specific projects as required.

Key responsibilities

* Managing, implementing and maintaining contact data for the firm to include both marketing and case related entities.

* Provision of ‘on the job’ training on data entry capture and protocols to members of the firm where skills gaps are identified.

* Lead on duplications and running exception reports for de-duplication using appropriate software and liaising with database manager to achieve best results incorporating findings to improve data capture firm wide.

* Support for InterAction and Mattersphere ticket centres

* Ensure compliance and security of the data - responsible for protecting data and providing information on potential risks and offering guidance.

* Maintain quality of the data using feedback, concerns, questions; internally reporting metrics; evaluating and identifying issues; and coordinating and implementing corrections regularly.

* Investigate data quality - ensuring anomalies/data conflicts are rectified, by using existing reports and identify where new reports/ searches are required for regular maintenance together with addressing the root cause of data inconsistences and recommending improvements to Database Manager.

* Advising Communications and business development teams on targeting and how best to achieve good results for campaigns; working closely with them to ensure the databases can be used effectively as a communications and business development tool.

* Understand the organisation’s workflow processes and identify opportunities for automation.

* Support Database manager on client data and group management in order that a high level of client data capture is maintained in order to facility the firms reporting.

* Lead on Lapsed client data within InterAction ensuring quality data is retained at client and client personnel level to aid business development and reporting.

* Support Database Manager data for starters and leavers within the CRM.

* Support Database Manager on all aspects of the CRM and folder management, auditing and identifying best practice processes.

* Keep database intranet section up to date.

* Building relationships with Partners, fee earners, secretarial and management teams to ensure that it becomes ‘best practice’ to update databases and advise on data issues.

* Carrying out any other tasks that fall within the aspects of the role or the wider team

* Attending meetings and providing appropriate advice/follow up when required.

* Keep up to date with data protection regulation and apply to the role and encourage adoption and communication within marketing

The person specification

* A minimum of four years’ experience in a business to business environment, ideally in professional services

* Proven experience in data maintenance.

* Excellent attention to detail

* Knowledge of latest data protection regulation, guidance and best practice and experience in practically applying.

* Well developed IT skills – ideally including knowledge of InterAction/Mattersphere

* Strong analytical skills. Commercial aware and astute.

* Well-developed project and time management skills plus organisational skills.

* Experience of multi-tasking; being able to prioritise projects/tasks/assignments and working to tight deadlines.

* Experience of developing effective relationships with internal clients, including senior partners, advising and challenging them appropriately.

* Confident, assertive and self motivated.

* Excellent interpersonal and communication skills (written and oral).

* Flexible – the role will be based in Liverpool, but the individual will be required to spend time in other Weightmans offices as and when required.

Other Information

Please note:

*

Any reference to experience or PQE in our adverts or job descriptions is to be used as a guideline only. We welcome applicants from all backgrounds and with different levels of experience who can demonstrate that they fulfil the requirements of the role.

*

The successful candidate appointed to this role will be subject to our standard background checking process, and any offer of employment made is conditional upon successful completion of those checks. Further details can be obtained from the Recruitment team.
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