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20 days ago
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Customer Support Consultant


Irwin Mitchell LLP
Salary: £20000
Company benefits: Healthcare, Pension scheme, Gym membership, Daycare/Childcare vouchers, Cycle to work scheme
Location: Manchester, Oldham, Bolton, Bury, Salford
Job type: Permanent
Job sector: In House
Experience: Any or N/A
Contact: Emma Driscoll
Sector: Banking and Finance
Category: Professional Support Jobs, Accounts Jobs
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The purpose of this role is to maximise the collection of overdue debt and provide a professional and informative primary point of contact for all customers whilst maintaining the highest level of customer service. The successful candidate must have experience within a telephone based collections role.

 

Do you have a positive telephone manner and assertive negotiation skills? Are you looking to start your career in an award winning team?

Previous knowledge of a consumer or financial market would be advantageous and you must be confident dealing with clients, have good communication skills and be able to demonstrate a high level of customer service. As a team player you will be looking to join a well-respected organisation in which you will find a supportive working environment and excellent routes for career progression.

Working hours for this position is 37.5hours per week.

 Main Duties

 To process inbound and outbound calls, contacting customers with overdue accounts to negotiate prompt payment within defined timescales.

  •  To record all customer contact accurately on the collections system.
  •  Treat all customers fairly, professionally and at within legislation and codes of practice.
  • Deal with general account enquiries and take routine payments from customers.
  • Update account information (address / contact details, bank details and payment method).
  •  Liaise with other departments on behalf of customers to resolve problems.
  •  Record customer complaints and relevant information accurately in accordance with complaints procedure.
  • Transfer calls to other departments as required.
  •  Follow established collections processes and procedures.
  • Work effectively as part of a team.
  •  Maintain department standards at all times.  

The purpose of this role is to maximise the collection of overdue debt and provide a professional and informative primary point of contact for all customers whilst maintaining the highest level of customer service. The successful candidate must have experience within a telephone based collections role.

 

Do you have a positive telephone manner and assertive negotiation skills? Are you looking to start your career in an award winning team?

Previous knowledge of a consumer or financial market would be advantageous and you must be confident dealing with clients, have good communication skills and be able to demonstrate a high level of customer service. As a team player you will be looking to join a well-respected organisation in which you will find a supportive working environment and excellent routes for career progression.

Working hours for this position is 37.5hours per week.

 Main Duties

 To process inbound and outbound calls, contacting customers with overdue accounts to negotiate prompt payment within defined timescales.

  •  To record all customer contact accurately on the collections system.
  •  Treat all customers fairly, professionally and at within legislation and codes of practice.
  • Deal with general account enquiries and take routine payments from customers.
  • Update account information (address / contact details, bank details and payment method).
  •  Liaise with other departments on behalf of customers to resolve problems.
  •  Record customer complaints and relevant information accurately in accordance with complaints procedure.
  • Transfer calls to other departments as required.
  •  Follow established collections processes and procedures.
  • Work effectively as part of a team.
  •  Maintain department standards at all times.  
Apply

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