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about 1 month ago
Zest Recruitment and Consultancy LLP
Salary: £16,000 - £16,000
Location: Greater Manchester
Job type: Permanent
Contact: Rhiannon Cambrook-Woods
Category: Claims Handler Jobs

A CUSTOMER SERVICE ADVISOR opportunity has arisen at this fast paced, exciting law firm based in CHAEDLE. The successful candidate will provide excellent customer service to clients, by ensuring that all telephone calls are answered promptly and dealt with professionally and applying a proactive approach to claims handling.

Key Criteria:

  • Answering the telephone and signing off calls in accordance with the firms agreed procedures.
  • Recording all telephone calls on Proclaim or Client system, as appropriate.
  • Handling calls received at source wherever possible. If you are unable to assist callers at the time of calling you should ensure that they are called back within agreed timescales.
  • Corresponding with all parties concerned by use of the telephone, letter and any other means appropriate.
  • Ensure correct prioritisation of workload and time management schedules are adhered to.
  • Ideally insurance environment experience.
  • Maintaining post and diary on your Client portfolio within agreed Key Performance Indicators (KPIs).
  • Making all liability enquiries necessary to allow you to negotiate settlement of Customer claims on the best possible terms.
  • Corresponding with all parties concerned by use of the telephone, letter and any other means appropriate.
  • Identification and resolution of potential fraud, repudiation and voidance.
  • Complaint handling within agreed company procedures.
  • Keeping the policyholder informed both verbally and in writing of the status of the claim.
  • Carry out administration on files including general typing of emails and keeping a well organised and up to date portfolio of claims, which you will manage proactively and efficiently.
  • Collecting accurate information and documents to proceed with a claim.

Training and excellent career development prospects available for ambitious candidates.

Tagged as: Cheadle, collections, credit hire, Customer Service Advisor, Law firm

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