Job Of The Week

Customer Service Advisor

G2 Legal Limited
Liverpool, Merseyside, North West
Full time
£20,000 - £25,000
10 days ago
An excellent opportunity has arisen to join a leading Liverpool City Centre law firm as a Customer Service Advisor to work within the firms inbound team, you will be the first point of contact for the firms customers who have suffered a loss following an incident with their vehicle.

Full training will be provided - Training will be 9.00am - 5.30pm Monday to Friday, you will be then give a contracted shift pattern which will include

37 hours
Monday – Sunday 7am – 9pm on a shift rotation
Lates: 1 week in 4
Weekends: 1 week in 3

Previous experience working within a customer service environment is needed.

Firm Benefits
  • 22 days holidays
  • Medicash
  • Life Assurance
  • Pension scheme
  • Training and development opportunities
  • Social events
  • Dress down policy
You must have excellent communication skills both written and verbal, as you will have contact with clients on a daily basis.

Duties include:
  • Taking inbound calls from customers as a result oof motor incident, validating cover and ancillary products as well as assessing liability
  • Collating data accurately and effectively
  • Liaising with external companies and internal departments
  • Take responsibility for your own actions ensuring you keep up to date with all communications, processes and procedures

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Personal Injury & Clinical Negligence, General Office Assistant in Liverpool, Merseyside, North West, UK

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