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Posted 14 days ago
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Job type:
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Job Title

CRM Administrator

Closing Date

25-May-2021

Position

Full Time - Permanent

Business Entity

Gateley Legal

Department

Marketing

Location

Birmingham

Job Type

Experienced Hire

Description

We are a legal and professional services group, with over 580
professional advisers. We support more than 5,700 active clients,
ranging from FTSE 100 companies to private individuals, in the UK and beyond.

We proudly won 'UK Law Firm of the Year' at The
British Legal Awards 2019.

The Team

This is an exciting opportunity to join a
dynamic and collaborative professional services marketing team.
Over the last two years the team has doubled in size and now has over
30 marketing professionals within it across corporate communications,
business development, and marketing communications. The team has
played a central role in the delivery of a number of strategic
projects including a business-wide rebrand, digital transformation
project, CRM implementation and ley account management launch. Going
forward the team will be at the heart of projects, campaigns and
marketing activities to help the business grow.

The Role

Reporting to the CRM Manager, the CRM Administrator
will be responsible for the day-to-day processing of updates, amends
and data quality activities in relation to our selected CRM system, InterAction.

The role holder will process CRM tasks on behalf of the
group and will need to operate in an efficient way so that internal
stakeholders have a positive experience of engaging with the CRM Team.

The role holder will be responsible for maintenance
procedures that will help achieve 'best practice' in data management
and overseeing the regular data quality tasks for bounce backs,
duplicates, DCM Inbox and manage folder dependencies.

The CRM Administrator will support other members of the
Marketing Team and internal clients (fee earners and secretarial
support) in data processing activities.

Key Skills & Experience

The successful candidate will be able to demonstrate
the following attributes:

*
Data savvy

*
Experience of working in a CRM related role.

*
Can-do attitude

*
An excellent eye for detail

*
Customer service orientated.

*
Excellent organisational skills and ability to
prioritise workload.

Diversity, inclusion and well being

Diversity, inclusion and well-being is an important
part of Gateley's culture and values.

We recruit talented people from a diverse range of
backgrounds and cultures, providing equal opportunities for all to
join our team regardless of age, sex, race, disability, sexual
orientation, disability, and culture.

We create an exciting and rewarding place to work that
aims to fulfil everyone's potential and together to achieve personal
and business goals. We offer flexible working patterns to help our
staff achieve a good work/ life balance and we encourage candidates
seeking flexibility in their next role to apply for any of our vacancies.

We are proud to have been recognised by The Law Society
as gold standard for our Diversity and Inclusion Charter and to be
Stonewall Diversity Champions.
Job Title

CRM Administrator

Closing Date

25-May-2021

Position

Full Time - Permanent

Business Entity

Gateley Legal

Department

Marketing

Location

Birmingham

Job Type

Experienced Hire

Description

We are a legal and professional services group, with over 580
professional advisers. We support more than 5,700 active clients,
ranging from FTSE 100 companies to private individuals, in the UK and beyond.

We proudly won 'UK Law Firm of the Year' at The
British Legal Awards 2019.

The Team

This is an exciting opportunity to join a
dynamic and collaborative professional services marketing team.
Over the last two years the team has doubled in size and now has over
30 marketing professionals within it across corporate communications,
business development, and marketing communications. The team has
played a central role in the delivery of a number of strategic
projects including a business-wide rebrand, digital transformation
project, CRM implementation and ley account management launch. Going
forward the team will be at the heart of projects, campaigns and
marketing activities to help the business grow.

The Role

Reporting to the CRM Manager, the CRM Administrator
will be responsible for the day-to-day processing of updates, amends
and data quality activities in relation to our selected CRM system, InterAction.

The role holder will process CRM tasks on behalf of the
group and will need to operate in an efficient way so that internal
stakeholders have a positive experience of engaging with the CRM Team.

The role holder will be responsible for maintenance
procedures that will help achieve 'best practice' in data management
and overseeing the regular data quality tasks for bounce backs,
duplicates, DCM Inbox and manage folder dependencies.

The CRM Administrator will support other members of the
Marketing Team and internal clients (fee earners and secretarial
support) in data processing activities.

Key Skills & Experience

The successful candidate will be able to demonstrate
the following attributes:

*
Data savvy

*
Experience of working in a CRM related role.

*
Can-do attitude

*
An excellent eye for detail

*
Customer service orientated.

*
Excellent organisational skills and ability to
prioritise workload.

Diversity, inclusion and well being

Diversity, inclusion and well-being is an important
part of Gateley's culture and values.

We recruit talented people from a diverse range of
backgrounds and cultures, providing equal opportunities for all to
join our team regardless of age, sex, race, disability, sexual
orientation, disability, and culture.

We create an exciting and rewarding place to work that
aims to fulfil everyone's potential and together to achieve personal
and business goals. We offer flexible working patterns to help our
staff achieve a good work/ life balance and we encourage candidates
seeking flexibility in their next role to apply for any of our vacancies.

We are proud to have been recognised by The Law Society
as gold standard for our Diversity and Inclusion Charter and to be
Stonewall Diversity Champions.
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