TITLE: Credit Control Assistant
SHORT SUMMARY OF THE ROLE
Keoghs is looking to appoint a credit control assistant to join the finance team based in Horwich, Bolton. The role will involve a great deal of interaction with other areas of the business as well as the Insured and Insurer clients.
The purpose of the role is to support the business in maintaining a low overdue debt position whilst continuing a positive relationship with our clients.
THIS IS A FIXED TERM CONTRACT ROLE TO START AS SOON AS POSSIBLE, FOR A DURATION OF AT LEAST 9 MONTHS BUT MAY BE EXTENDED.
Keoghs is one of the leading providers of claims-related services to insurers, businesses and other suppliers to the insurance sector. We combine proven processes, technology and a low cost infrastructure with deep legal and insurance market knowledge. This enables us to create individual solutions for each of our clients that match their requirements in terms of quality, performance and value for money.
To liaise with clients in a professional manner to collect outstanding debt and to provide detailed analysis where required.
Prompt resolution of client invoice queries where applicable with both Fee Earners and clients to ensure the targeted level of the 90+ overdue debt is maintained.
Escalate when necessary any identified issues to the client CRM.
To achieve cash collection targets throughout the financial year.
Management of aged debt in line with business KPI's.
Identify any potential improvements to the current processes.
ESSENTIAL SKILLS AND ATTRIBUTES
Previous experience of successful debt management would be preferable but not essential as training will be given
An understanding of the impact of aged debt on a business
Time management skills and the ability to prioritise are essential
IT Literate, the candidate should have good Excel spreadsheet skills and other Microsoft office applications
Has the confidence and patience to speak over the phone and explain the reason for the call leading to a successful resolution for the Company
Excellent communication skills with the ability to deal with challenging conversations / customers over the phone.
Has the ability and motivation to work on their own whilst it’s also essential to work well within a team and support colleagues
WHAT YOU CAN EXPECT FROM US
A learning culture with employee development at the heart of the people development pathway
Excellent flexible benefits including Annual leave entitlement and Healthcare Cash Plan as standard
Standard 35 hour week, Mon – Fri 9am – 5pm
We’d like to take this opportunity to thank you for interest in this position and in our organisation
Strictly no agencies please