Direct Employer


Hampshire, England, United Kingdom
Full time
£30,000 - £45,000
18 days ago

Company information: 

 OneDome is an award-winning next generation property marketplace (one stop shop housing ecosystem). We are a market disruptor enabling home movers to conduct an end-to-end property transaction via a single platform. The OneDome platform makes transactions faster, more assured and allows customers to have greater control over their transactions. Our goal is to challenge market norms and to reshape the property industry to better reflect the consumer demands of the 21st century. 

We are growing as a business and as such we are seeking entrepreneurial and collaborative individuals who are simplifiers! We need our people to help us work towards our mission of revolutionizing home moving. 

OneDome achieved Gold for the Best Use of Digital in Property market and won the title of the Most Innovative company in 2021 Best Business Awards in the UK.

Roles and Responsibilities 

• To run and manage a suitably sized caseload, subject to seasonality and continuing review of capacity both individually and across the department, with use of an assistant. 

• Ensure all activity within the team is completed in accordance with deadlines and in line with set KPIs and SLAs. 

• To meet all individual targets and objectives including, but not limited to, target number of completions per month. 

• To effectively communicate with clients, solicitors and other professional organisations over the telephone, email, face-to-face meetings and via correspondence.

• To update all panel members / stakeholders within the business and within the referral businesses with whom we deal. 

• Be able to deal with and work within referrers SLAs and meet their requirements / panel requirements. 

• Utilise the in-house bespoke case management system in accordance with firm protocols. 

• To be a role model for those around you in both file management, actions and behaviour. 

• To provide the highest level of customer service to clients at all times. 

• Utilise the in-house bespoke case management system in accordance with firm protocols. 

Person Specification 

• Minimum 2 – 4 years’ post-qualification experience (PQE) in a prior conveyancing role 

• Confident in dealing with leasehold, new build and shared ownership sale and purchases. 

• Must have used Case Management Systems, Land Registry Portal, Online SDLT etc and have experience in updating panel websites. 

• Must be able to demonstrate technical ability in conveyancing transactions in addition to comprehensive knowledge, understanding and compliance with anti-money laundering legislation, CQS requirements and overall SRA compliance obligations. 

• Excellent time management and organisational skills, with a proven track record in meeting deadlines. 

• A proven track record in achieving individual targets and objectives, and in meeting business KPIs and SLAs. 

• Thrives in fast-paced environments and demonstrates a bias for action with an ability to multi-task and pivot while working on varying deadlines & scopes. 

• Expert communicator (both written and verbal) and collaborator, with exceptional client care skills. 

• An incredible eye for detail with an ability to think outside the box. 

• A modern approach to conveyancing, and in particular its process driven, proactive, risk-based requirements. 

• Competent use of MS365 including Excel, Outlook, and Teams required.

Note: The role is hybrid split between office working (3 days) and remote (2 days) a week.



company Size
51-200 Employees
Founding year

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