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9 months ago
Law Consultants
Salary: £45000 - £55000 per annum
Location: Bishop's Stortford
Job type: Permanent
Job sector: Private Practice
Experience: Any or N/A
Contact: Christine Brannigan
Sector: Private Client, Other
Category: Business Development Manager Jobs

A modern and dynamic Legal 500 law firm is seeking a Client Operations Manager. This role is unique within the Firm and will see you working closely with one of the Executive Partners in the firm's Private Client team. This role is responsible for implementing strategy, caseload management, operational and financial performance and ensuring a smooth and effective client journey.

Responsibilities will include, but not be limited to:

  • Work proactively with Partner and Private Client team to help achieve business goals

  • Review the Department's current processes and suggest changes and implement improvements where appropriate

  • Look at future strategy plans and what changes can be made to make the department run more efficiently

  • Support the department in building relationships with prospective and current clients and respond to all feedback

  • Ensure the accurate capture of data, preparation of reports and report these back to the Partner

  • Maintain a close working relationship with the Fee Earners within the Private Client department to continually deliver high quality customer service ensuring that Clients are always highly satisfied with the service provided

  • Monitor and advise on individual Fee Earning performances and make and implement changes where appropriate

Previous experience within a legal environment is essential. You should be commercially minded and be able to see opportunities to optimise the Private Client department and the Firm. You should be to demonstrate experience in driving and managing performance and the achievement of objectives against KPIs /SLAs.

If you have Operational management experience within a law firm and are looking to secure your next role in a progressive Firm that values opportunity and strong relationships with employees and clients alike, or seeking a new challenge full of prospect and variety then please contact me onor christine@lawconsultants.co.uk

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