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Client Care and Complaints Handling Officer

2 weeks left to apply
2 weeks left to apply

Client Care and Complaints Handling Officer 

Permanent/Full time

£35,000, plus benefits

Role Reference – CCCHO/BS/VM/NOV2022

About Leigh Day

We are a top 100 law firm committed to claimant-only cases, ensuring that individuals have the same access to justice as the UK Government and large corporations. We’re not afraid to take on difficult and challenging cases involving medical negligence, serious personal injuries, discrimination in the workplace, defective products and human rights abuses in this country and overseas.

About the team and the role

The Professional Ethics and Compliance team support the work of the firm’s Compliance Officer for Legal Practice (COLP), the COFA and the firm’s other SRA Officers in promoting a culture of ethical conduct and regulatory compliance. This role will play an active role in dealing with complaints the firm receives. The role holder will also assist with delivery of policies, training and monitoring of complaints management and client care in the delivery of legal services.

For more details about the role, who we’re looking for and how to make your application, please click “apply” to be re-directed to our careers page.

Interviews will be carried out on a rolling basis, so please submit your application as early as possible in order to be considered.

Commitment to Equality, Diversity and Inclusion

Leigh Day is committed to the principles of equality, diversity and inclusion. We value the diversity of our colleagues, our clients and the third parties with whom we work. We seek to create an environment where everyone feels included and valued for their unique characteristics, skills and abilities and supported in their needs and responsibilities.

Employee Benefits

• Hybrid working (typically 2 days from home for a full-time worker)
• 29 days annual leave (excluding public holidays)
• Enhanced pension contributions, life assurance 4 x salary, healthcare cash plan
• Subsidised gym/ sports team membership up to 50% off, cycle to work scheme
• Enhanced maternity & paternity pay
• Free breakfasts & lunch every day

Nº employees 501-1000
Founding year 1987
Products / Services Civil Liberties & Human Rights, International Law (Non- EU), Personal Injury & Clinical Negligence
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