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about 1 month ago
Pure Claims Support
Salary: £16,000 - £18,000
Company benefits: Pension scheme
Location: Merseyside
Job type: Permanent
Job sector: Private Practice
Experience: Any or N/A
Contact: Louise Lomax
Sector: Litigation, Professional Negligence
Category: Claims Handler Jobs

Job Purpose:

This role is to be based in our Prescot office as part of the Mortgage Mis-selling team. As a Claims Handler, you are responsible for the following:

·         Contacting clients to discuss their claim

·         Explain our Process

·         Sending out a Sign Up Pack

·         Ensuring it is returned within a strict time frame

·         Once returned you will be responsible for checking all information/documents etc. are included before submitting to our panel Solicitors

You will have gained B2C experience in a customer service environment dealing with the public on a day to day basis. Being a good negotiator, it is essential that you work to achieve targets/KPI’s.

You will be required to attend briefings/meetings with other team members and build relationships with both internal and external stakeholders.

You will have a strong focus on meeting and exceeding company expectations and have a high drive for continuous improvement and delivering an exceptional customer experience. You will be proactive in your outbound calls and approach to this.


  • Making outbound calls to assess client needs following internet based leads
  • To take inbound calls as and when required.
  • Advise clients regarding our process and charges
  • Accurate data input
  • Achieving weekly/monthly targets
  • Meeting minimum standards and KPI’s
  • To communicate effectively at all levels ensuring excellent working relationships are developed and maintained
  • To implement and maintain effective working practices in a team environment ensuring that all company standards are maintained
  • Responsible for continuous personal development, undertaking relevant training as and when appropriate
  • Contribute suggestions to improve the efficiency and effectiveness of the call centre
  • Highlight immediate or on-going issues and suggest possible solutions.
  • To be an outstanding ambassador for Pure Claims Limited and all associated companies and partners



  • Proven ability to work under pressure and deliver challenging targets
  • Working to tight deadlines
  • Consultative customer service experience with excellent negotiation skills
  • Strong understanding of exceptional customer service and consumer engagement techniques and ability to demonstrate application of knowledge
  • Good interpersonal skills
  • Proven ability to deal calmly and professionally with challenging situations
  • Excellent organisational skills
  • Excellent administrative skills
  • Evidence of high level of attention to detail

·         Experience of working in an ever changing, fast paced environment

Personal Qualities/Competence:

  • Highly motivated team player with the ability to work with all levels of personnel
  • Enthusiastic and positive attitude
  • Continuously strives to proactively enhance all aspects of team performance
  • Ability to work on own initiative with little or no daily supervision whilst maintaining high accountability for the progress and end deliverables of the call centre
  • Must be able to work in a pressurised environment that is subject to continuous change
  • Ability to be flexible in approach to working methods and appreciate the requirements of the business
  • Organised and methodical
  • Excellent level of appearance, manner and conduct.
  • Acts with credibility and integrity
  • Has a strong desire to learn and improve knowledge
  • High level of accuracy & literacy



  • Basic Salary Competitive
  • 20 days holidays per year plus bank holidays
  • Birthday off
  •  “Me Time”
  • Pension
  • Employee Assistance Programme
  • Bupa



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