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about 1 month ago
Pure Business Group
Salary: £18k per year
Location: Prescot
Job type: Permanent
Contact: .
Category: Admin Jobs

Case Handler

Job Requirement:

This role is to be based in our Prescot office on the Kings Business Park, car park available. These are weekly rotational shifts between 8am and 8pm and one in every four Saturdays 9am to 5pm with a rest day the following week.

 Responsibilities:

As a Case Handler, you are responsible for the following:

  • Contacting clients to discuss their claim (Inbound and outbound calls throughout the day)
  • Explain our Process (Advise clients regarding our process and charges)
  • Post Sign Up Pack and ensure Sign Up Pack is returned within a strict time frame
  • Vetting of all information/documents before submitting to our panel Solicitors
  • Accurate data input
  • Achieving weekly/monthly targets
  • To maintain effective working practices in a team environment ensuring that all company standards are maintained
  • Responsible for continuous personal development, undertaking relevant training as and when appropriate
  • Contribute suggestions to improve the efficiency and effectiveness of the call centre
  • To be an outstanding ambassador for Pure Claims Limited and all associated companies and partners

Experience:

  • Proven ability to work under pressure and deliver challenging targets
  • Working to tight deadlines
  • Consultative customer service experience with excellent negotiation skills
  • Good interpersonal skills
  • Proven ability to deal calmly and professionally with challenging situations
  • Excellent organisational skills
  • Excellent administrative skills
  • Evidence of high level of attention to detail
  • Experience of working in an ever changing, fast paced environment

Personal Qualities/Competence:

  • Highly motivated team player with the ability to work with all levels of personnel
  • Ability to work on own initiative with little or no daily supervision
  • Able to maintain high accountability for the progress and end deliverables of the call centre
  • Must be able to work in a pressurised environment that is subject to continuous change
  • Ability to be flexible in approach to working methods and appreciate the requirements of the business
  • Excellent level of appearance, manner and conduct.
  • Acts with credibility and integrity
  • Has a strong desire to learn and improve knowledge
  • High level of accuracy & literacy

Benefits:

  • Basic Salary £18,000
  • 20 days holidays per year plus bank holidays
  • Birthday off
  •  “Me Time”
  • Pension
  • Bupa
  • Employee Assistance Programme
  • On Site Parking
  • Career Progression

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