The role is 100% telephone based in an exciting and vibrant call centre environment and involves handling a large volume of customer accounts on a daily basis. You will be responsible for handling inbound calls, speaking to our clients and helping them start their claim process with PURE based on their initial enquiry via different social media avenues.
Key Responsibilities and Accountabilities:
Working in a proactive ‘Inbound’ and ‘outbound’ customer contact environment.
Motivated to deliver against KPI’s
Working within a fast paced environment, generating conversions from warm leads
Ability to work under pressure
Work to increase customer loyalty to maximise sales opportunities
A clear focus on high performance
Engaging and personable
Keen for new experiences
Responsible and Accountable
Able to get on with others
Good Team Player
Specific Job Skills:
Clear and comprehensible on the telephone
To have some knowledge of litigation funding, insurance/legal claims or the financial service industry.
To also have proven experience of using a dialler system.
Must be adept in use of MS Office 2000 or later, particularly Excel and Word, Internet and email.
Proclaim knowledge - Desirable
Literacy and Numeracy:
Able to understand data and input correct data on a case by case basis
Able to understand key performance indicators and targets
Must be an excellent face-to-face and telephone communicator
Able to demonstrate attention to detail and accuracy
Able to work as part of a team and also using own initiative in a target driven environment
20 days holidays per year plus bank holidays