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6 months ago
Bevan Brittan
Location: South West
Job type: Permanent
Category: Legal Assistant Jobs
Job Title

Business Support Assistant

Location

Bristol

Description

DEPARTMENTBusiness Support Services

RESPONSIBLE TO Business Support Services Team Leader

The successful candidate will work as part of the Business Support Services team to provide the highest level of customer service and support without direct supervision. This includes, but is not limited to, the efficient and prompt answering of client queries, adhering to all Bevan Brittan policies and procedures, file maintenance and file management, the opening and closing of matters, delivery and distribution of incoming and outgoing mail, copying, scanning, reception duties and completing general administrative tasks as required whilst maintaining a steady workflow.

Key responsibilities include:

Reprographics

Collecting Reprographics requests from designated areas and correctly filing these

Returning completed jobs to designated areas

Ensuring that all equipment is fully stocked and operating correctly

Scanning of documents as requested

Mail and faxing

Sorting and distribution of incoming mail

Collecting and franking of outgoing mail

Handling of incoming and outgoing deliveries via courier

Sending and receiving of faxes

Correctly passing on faxes to the relevant staff member

Filing

Collecting filing from designated areas and correctly filing these

Returning files to designated areas

Managing the addition of volumes to existing files

File closure administration

Providing reporting information as required

Maintaining all filing in a tidy and orderly manner

Archive and document management

Process all personal papers for storage, including wills, power of attorney and title packet

Complete all documentation relating to items that are to be archived and or retrieved

Ensure the practice management system is updated to correctly record the location of all items

Act upon instructions to close, archive and record all files being issued to storage

Reception/switchboard/hospitality

Delivering an exceptional meet and greet service to the client and their visitors

Answering the switchboard and directing calls to the correct person or departments

Providing hospitality refreshments for client meetings and events

Extensive computer and data related tasks

Helping to resolve client queries

Assisting lawyers to use the service efficiently

Maintaining the highest levels of customer service

Person specification:

Excellent attention to detail, ability to retain high levels of concentration

Good organisational skills / keeping track of data

Computer literate and proficient at typing

Excellent communication skills

Strong customer focus

Self-motivated & quick learning

Flexible & enthusiastic team member

Capable of taking initiative and developing solutions

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