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4 months ago
Linklaters
Location: London
Job type: Permanent
Category: Business Development Manager Jobs
Purpose

An exciting opportunity has arisen for a Business Improvement Manager to join the Continuous Improvement team, part of the wider Business Improvement function. This is a key role in the team, which works to ensure that the firm continues to optimise levels of innovation and efficiency in the way we deliver legal work for our clients.
You will be required to deliver specific process and change projects together with incremental “continuous improvement” work to ensure we meet and exceed the expectations of our clients and stay ahead of the competition.
As part of this, you will develop and execute tailored engagement plans to build strong relationships with key stakeholders and ensure a consistent experience for key Practice and Business Services stakeholders.

Key Dimensions

The role will typically manage project teams of up to 10 cross functional and legal practice resources, most of which will be contributing on a part time basis. The role has no direct line management responsibility at this stage.
Stakeholder engagement – the role will be responsible for influencing diverse, often senior level stakeholders within the practice and business services.
Cross border working – the role will need to work effectively across geographies and cross culturally to build relationships and ensure that change is successfully embedded.

Key responsibilities and challenges

Engagement and consultancy

• Develop tailored engagement plans to build strong relationships with key stakeholders within the Practice and other Business Teams
• Work with the Practice to identify opportunities for change where there is a strategic problem related to matter delivery or practice efficiency / performance and agree objectives for delivery
• Support the wider Continuous Improvement Team in shaping creative solutions for addressing identified improvement areas
• Work closely with cross functional colleagues (including: Business Managers and COOs) to:
o Understand the range of other initiatives and change projects being driven elsewhere in the firm and advise the Practice on how they may be impacted
o Deliver successful outcomes for customers and stakeholders in the global practice

Managing and Delivering Process Improvement

• Identify improvement opportunities in business and legal processes, ways of working and behaviours, seeking alignment with complimentary or related initiatives as appropriate
• Where we have identified an opportunity to work with the practice to deliver change, support the lawyers in defining the problem and designing the solution(s):
o Develop a clear ‘as is’ picture of the way in which a particular matter type or element of a matter is currently run, producing analysis of historic matters to help pinpoint areas of inefficiency
o Develop a ‘to be’ picture, helping them to identify ways in which the process can be improved and discrete opportunities to (amongst other things) ensure quality, improve efficiency, enhance the client service and improve the work/life balance of the team
o Create a plan to pilot a new way of working based on the improvements identified with the matter team. Secure buy in from the practice to implement the pilot and measure the outcomes
• Actively project manage and monitor the success of the pilot and address issues and concerns as and when they arise, liaising with lawyers at all levels of seniority
• Report on the outcomes of the pilot and work with the practice to embed successful improvements into business as usual. Work with our project managers to ensure that improvements are adopted across the firm and build a solid business case which appeals to all the relevant constituencies

Analysis

• Identify key metrics to demonstrate the impact of pilots and processes that have been adopted more widely. Work with the CI team and with Finance to build the appropriate reports
• Advise on how to maximise the business benefits, minimise the costs and optimise the results from introducing new or transforming/ improving existing processes, ways of working and behaviours
• Identify new market developments, techniques and innovations within process and change management that can benefit the team and the global firm

Project and change management

• Manage small to medium size projects and initiatives, and the associated internal and external resources, to ensure a successful outcome for the firm and the impacted stakeholders
• Develop and implement effective change approaches to introduce and embed new processes, desired ways of working and behaviours
• Advise the Practice and Business Teams (functions and geographies) on how to develop appropriate improvement solutions and effectively deliver the necessary change

Policies, standards and procedures

Advise key stakeholders on the appropriate policies, standards and procedures for analysing, designing and operating business and legal processes at Linklaters, to ensure they are “fit for purpose”, efficient, effective and well controlled across the global offices and their respective markets.

Location

• Commutable distance to London
• Willingness to undertake regular visits to other Linklaters offices

Character

• Team player
• Measured and considerate
• Mature and confident disposition
• Intellectually strong
• Self-starter
• Innovative
• Consultative/inclusive style
• Analytical and structured
• Willing to challenge the status quo
• Excellent networking and interpersonal skills
• Ability to influence at senior levels
• Enjoys ‘the sell’

Education / Qualification
Essential: A relevant degree (2:1 or higher)
Desirable: PRINCE2 or APM certification
• Lean Six Sigma certification
• NLP (Neuro Linguistic Programming)

Practical experience

• Good working knowledge and experience of process improvement and change management methods and tools, e.g. stakeholder engagement, change impact assessments
• Significant experience of supporting the delivery of large scale, cross-functional business change within a world-class organisation
• Knowledge and experience of project management methodologies and tools
• Experience of professional service firms

Office skills

• Excellent report writing and presentation skills
• Highly competent user of Microsoft desktop productivity tools
• Highly organised
• Financial management

Commercial Skills

• An understanding of how businesses operate and make decisions

‘This list of duties and responsibilities is not exhaustive. It is intended to describe the general content of, and requirements for the performance of this job, and as such, the role may also include the undertaking of additional tasks as required.’

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