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9 months ago
Pinsent Masons
Location: London
Job type: Permanent
Category: Professional Support Jobs

Job Description

Job Title: Business Analyst

Department: Programme Management Office (PMO)

Location: London

Hours of work: 9:30 – 5:30, Monday to Friday. Occasional out of hours work as required to meet project demands, some UK and international travel.

Job type: Permanent

Reports to: Head of Programme Management Office

Responsible for: N/A

Purpose of the role:

The Programme Management Office (PMO) is a small team of programme and project managers, project coordinators and business analysts that manages the delivery of strategic programmes and projects for the firm. The PMO team also acts as 'trusted advisors' to the business, providing light-touch project management and/or business analysis/process improvement support for continuous improvement and 'business as usual' change initiatives.

The primary focus of this role is to provide business analysis and business process support as required on a broad range of programmes and projects, including business transformation, process improvement and technology design and implementation. The business analyst will work closely with programme/project managers and business stakeholders to identify and document business requirements, ensuring that the key business needs are met. Depending on the nature of the project, the business analyst will work closely with a number of teams including, but not limited to, IT testing (to ensure that test cases are aligned to business requirements), business stakeholders (to gather requirements, run user acceptance testing), and Business Change Manager/Internal Communications team (to assess the change impact of the project and to develop communications approach and materials).

The ideal candidate will be well organised with excellent communication skills and the ability to manage and prioritise multiple responsibilities. An analytical but pragmatic approach to problem-solving is essential combined with commercial awareness to ensure that requirements are achievable and aligned with the firm's strategy. This role will work closely with fellow team members in the PMO and will also need to build strong working relationships with all levels of staff outside the PMO, from senior project sponsors and stakeholders to delivery teams such as IT, HR etc.

Main duties and responsibilities:

§ Provide business analysis support throughout the project life cycle - requirements gathering, requirements analysis, writing functional specifications, development support and testing through to implementation and measuring business improvements

§ Assess the impact of business and technology change projects and ensure that appropriate training and communications materials are produced

§ Proactively identify business issues and develop solutions to help the firm achieve strategic goals

§ Provide analysis support as required to help business leads to identify process improvements, resolve business problems, achieve business benefits or increase efficiency and effectiveness

§ Work closely with programme and project managers to ensure that the scope and objectives of projects are clearly defined, documented and understood by all stakeholders

§ Assist the programme and project managers with creation of project plans, project proposals, timelines and budget

§ Identify project risks and issues and deal with them as appropriate, escalating in a timely manner to the programme or project manager where required

Person Specification


§ Degree level qualified

§ Business Analysis accreditation preferred (eg BCS International Diploma in Business Analysis)

Relevant experience:

§ Excellent working knowledge of Microsoft Office suite, particularly MS Excel, Visio and Project

§ At least three years' experience working as a business analyst within a PMO/project management team, ideally on a mix of technology and business change projects

§ Experience of Agile methodology and Business Transformation skills (Six Sigma, Lean processes)

§ Legal sector or professional services experience gained in an international firm; understanding and experience of legal business processes

§ Understanding of core legal systems (including Interwoven WorkSite, Aderant PMS, Interaction CRM and BigHand) is preferred but not essential

Key skills:

§ Ability to build rapport and strong working relationships with business stakeholders at all levels; confident approach, able to challenge the status quo when required

§ Proven analytical and problem-solving skills; ability to use initiative and identify pragmatic, commercially-sound solutions

§ Proficient with requirements capture and diagramming tools eg MS Visio

§ Excellent attention to detail, methodical and able to meet deadlines/work to targets and goals

§ Excellent administration and coordination skills; well-organised and self-motivated

§ Ability to work with limited supervision and as part of a team

§ Strong written and verbal communication skills; expert in workshop facilitation and user engagement techniques

§ Ability to present ideas in business-friendly and user-friendly language

§ Flexible, adaptable, resilient, calm under pressure and able to manage/prioritise a busy workload

Personal qualities / behaviours:

§ A motivated self-starter who is delivery-focused, a team player and able to work closely with others

§ Strong customer-service focus and experience of working with a wide range of users

§ Professional appearance and manner

§ Reliable and hard-working, committed to high standards

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