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4 months ago
Pricewaterhousecoopers LLP
Location: London
Job type: Permanent
Category: Associate Jobs
A career in Learning and Development, within internal firm services, will provide you with the opportunity to contribute to the success of our people by developing quality and relevant learning initiatives that constantly improve the PwC experience. You'll help us identify and source the best instructors, develop learning and performance improvement solutions across traditional and virtual classroom environments, and consult with other areas of the firm to ensure our curriculums and initiatives support the PwC strategy.


As an Associate, you’ll work as part of a team of problem solvers with extensive consulting and industry experience, helping our clients solve their complex business issues from strategy to execution. Specific responsibilities include but are not limited to

* Proactively assist the team in various aspects of the project
* Prepare deliverables
* Contribute to the development of your own and team's technical acumen
* Keep up to date with local and national business and economic issues
* Ensure you are adhering to compliance matters
* Work on developing internal relationships and your PwC brand

About the Team

One L&D is PwC's internal learning and development function. Our ambition is to be a world-class learning function, partnering with the business to deliver L&D which meets the needs of our people and helps deliver the Firm’s strategic priorities.

About the Role

Manage audience for Assurance mandatory training – c 1000 practitioners/TC

Identify target audiences for mandatory training programmes through implementation and validation of Assurance Learner Profiles throughout the year

Run mandatory training process for each deadline – escalating issues in R&Q

Technical on-boarding for experienced joiners c 100/TC/year

Establish contact with new joiners, coordinating discussions to define technical training requirements reflecting their training experience, grade and role and overseeing completion of resultant training plan

Align approach to mandatory training with business needs

Collaborate with specific business operations teams (resourcing, HC Operations) to schedule event timing in alignment with needs of individual business units

Event management – liaise with HCCS where inefficient to involve PIE – venue sourcing, contracting, processing invoices, printing, attendance sheets

Tutor management – c 500 tutor delivery days/TC/year

Work with a network of business contacts to identify course tutors

Ensure adherence with tutor accreditation requirements

Manage tutor changes

Record keeping – demonstrate adherence with defined regulatory requirements across all aspects of the role

Respond to adhoc requests/queries from target audience

Provide specific support into the Graduate induction programme across business units and on a firmwide basis in some regions

Have an awareness of Intellectual Property Rights (i.e. copyright) requirements applicable to their activities

Essential Skills and Experience

Excellent project management, time & organisational skills

Good analytical skills and good experience of using Excel

Goal orientated – maintaining focus on agreed objectives and deliverables

Commercially orientated – keeping commercial aspects continually in mind when taking actions or making decisions

Proven ability to self-motivate and work independently as well as a track record of working professionally and collaboratively as part of a wider-team.

Proven ability to manage and prioritise projects and work to deadlines.

Ability to build and maintain good relationships to hold challenging conversations with Partners and senior staff in Assurance.

Communicate confidently and effectively, both in written and verbal form

Effectively use online collaboration tools e.g. Spark / WebEx

Who we’re Looking for

The One L&D Assurance team are responsible for designing and delivering training to our Assurance business and are looking for an individual to join the team as a Training Co-Ordinator (TC).

The successful candidate will work with the Assurance Reporting Project Leader in collaboration with Assurance to enable the business to undertake all training that is required to demonstrate compliance with regulatory requirements.

Internal firm services

In order to deliver a first-class service to our clients, we need first-class support internally. Internal firm services is a network of specialist support professionals and includes marketing, recruitment, human capital, finance, technology, learning and development, procurement, to name but a few. Each team plays a vital role in making sure we have all the right resources, services and technology across our business.

The skills we look for in future employees

All our people need to demonstrate the skills and behaviours that support us in delivering our business strategy. This is important to the work we do for our business, and our clients. These skills and behaviours make up our global leadership framework, ‘The PwC Professional’ and are made up of five core attributes; whole leadership, technical capabilities, business acumen, global acumen and relationships.


We work in a changing world which offers great opportunities for people with diverse backgrounds and experiences. We seek to attract and employ the best people from the widest talent pool, as well as those who reflect the diverse nature of our society. And we aim to encourage a culture where people can be themselves and be valued for their strengths. Creating value through diversity is what makes us strong as a business and as an organisation with an increasingly agile workforce, we're open to flexible working arrangements where appropriate.

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