9 months ago
The Competitive Intelligence Assistant Analyst is expected to support advisors in providing a comprehensive information & research service, primarily supporting the Marketing and Business Development function which includes responsibility for sector and client research and information. The Competitive Intelligence Assistant Analyst supports both Practice and Business Teams functions by exploiting and enhancing internal knowledge along with externally sourced information. The role works closely with the Competitive Intelligence Manager and is committed to the improvement and development of business research capabilities of the firm and to the supply of timely information to support business needs.
The role acts as a specialist point of contact dedicated to business research enquiries, for both Practice and Business Service stakeholders, and as part of Linklaters’ global Tactical Opportunities & Competitive Intelligence team.
The Competitive Intelligence Assistant Analyst provides dedicated support to the Tactical Opportunities & Competitive Intelligence Team in interpreting and summarising information about people, clients, markets, industries and sectors.
The Competitive Intelligence Assistant Analyst demonstrates knowledge of best sources of information for specific purposes and internal clients, and the ability to package it for senior decision makers, Sector, Business Development and Strategy teams among others.
Key responsibilities and challenges
• Development of client, market, industry and sector reports, ensuring information is presented logically, using templates where available, and is easily accessible.
• Developing expertise in the use of business information databases in the firm.
• Researching and exploiting internal and external information resources to answer commercial enquiries from the practice globally or from other business services functions.
• Researching and monitoring industry information suppliers and their markets and trends to inform procurement negotiations.
• Working with other Information & Research staff where appropriate to provide market, client and competitor information to practice and business services staff, especially those in Marketing and Business Development functions, to assist in the business development process.
• Being a primary point of contract for general Competitive Intelligence enquiries.
• Assist with research and enquiries as required.
• Direct people to intranet pages, or guide them to books and journals through use of the library catalogue.
Information Asset Management
• Contribution to the evaluation of information resources to ensure that any print and online resources continue to provide competitive advantage.
• Identifying and organising access to proprietary tacit information to integrate with structured internal and external information.
• Maintaining storage mechanisms, as necessary, to agreed standards in order to facilitate future retrieval of information.
• Advise Procurement team on distribution lists for subscription materials and access details for online publications.
• Ensure compliance with licence requests.
• Update and maintain relevant document libraries including the team’s document management system.
• Update and maintain intranet pages on instruction of Advisors.
• Supports the promotions of services to members of the practice/office to ensure effective use of new and existing services.
• Ensure all invoices are received, recorded and settled promptly against the relevant cost centre code.
• Work with our Information Procurement team on renewals and online database access.
• Support stakeholders during trials of new and existing electronic products to ensure that the firm is obtaining the best quality information.
Service Management and Promotion
• Inputs into templates for packaging basic information about companies and clients.
• Development and use of IT systems for service delivery as appropriate.
• Contributing to the establishment and maintenance of policies and procedures for Competitive Intelligence as required.
• Assist in marketing the information services to practice and business services staff to ensure awareness and effective use of the service.
• Ad-hoc presentations at meetings.
• Working with suppliers to provide a range of tailored training activities and guides for trainees, fee earners, new joiners and other interested parties in carrying out business research, the use of information tools and other resources both to develop their research and retrieval skills and to ensure they have the latest information on resources available.
• Sharing skills with other Information & Research staff to facilitate best practice and increase the skill set across the department.
• Assist with delivery of induction training for new joiners/qualifiers (as appropriate) in basic Information services and systems.
• Support Information teams with the booking of rooms/facilities for training courses (internal or external).
• Provide administrative support for maintenance of user guides/training materials for global use (with practice/office customisations).
• Support evaluation of training; summarising feedback and recommended improvements.
• Train users in off-the-shelf products and resources
• Keep abreast of current developments in practice/sector/jurisdiction to inform users.
• Compile news and other updates for internal distribution to practice/office (or onward to clients).
• Highlight items for sharing in wider Information & Research Service communications.
• Manage news alerting service for users including the set-up and editing of alerts
• Copy, fax and scan relevant materials to requestors upon request.
• Contribute to K&L initiatives, as required.
• Developing technical expertise in all aspects of business research.
• Responsibility for own continuing professional development, sharing knowledge and best practice.
• Attendance at various meetings and conference calls in order to publicise the activities of the service and learn of new developments within the firm.
• Involvement in Firm-wide projects and supporting the Firm’s strategy where appropriate.
• Contribute to learning and development of self and for Information and Research teams globally and locally.
• Share best practice and skills with other members of Information and Research teams locally and globally.
• Provide feedback for other members of Information and Research services teams as appropriate (e.g. as part of appraisal process).
• Provide support to Information team members as required e.g. creation of PowerPoint presentations, meeting management, writing and distribution of minutes.
Enthusiastic and resilient
Highly computer literate
Creative and open to new ideas
Outstanding communicator – written and verbal to staff at all levels
Multi-tasker with a pragmatic approach
A levels minimum requirement
Experience of team working
Evidence of flexibility/ability to manage conflicting priorities
Able to work independently
Experience of database administration
Microsoft Office skills
Awareness of the legal issues relating to the procurement and use of information
Customer service experience