Working on behalf of individuals or large companies in need of insurance compensation, the claims handler is responsible for ensuring the claim is processed quickly and correctly, ensuring the insurers hand over money if the clients are within their rights to claim it. Typically a claims handler will be working on the case from the first notice to the insurance company, up to the point that money lands in the claimant’s bank account. This work involves a great deal of liaising with claimants, advising and supporting as the case progresses, and working closely with risk analysts, brokers and underwriters. The aim is to ensure a fair settlement and a good customer service for the client.
