Collections Executive 1+ year Experience Leeds

Warning: This vacancy expired on 22nd May 2008.

Job details

Job Description

An exciting new opportunity for an experienced collections executive to join a successful national law firm

Key Tasks: Responsible for the day-to-day processing of the pre-legal team caseload.
Working as part of a team, undertaking work for both key clients and smaller clients in their entirety
Acting on and responding to incoming post from debtors, third party solicitors, and clients
Making and receiving telephone calls to debtors, third party solicitors and clients about the cases, and negotiating with debtors on behalf of the clients to achieve the quickest and best level of recovery.
Making strategic decisions to effect a successful recovery on behalf of the client.
Using a fully automated debt recovery software known as Liberate and then progressing the cases through the workbox environment utilised by this software.
Reporting in to the Team Leader you will form an integral part of a highly motivated and very successful debt recovery department.
The Person Specification

At least 2 years experience in Debt Recovery, preferably in a volume driven environment Experience in collecting Ledger management/book debt/invoice discounting debt, although not essential Have a tenacious approach to collections Have a pro-active telephone manner and the ability to handle up to 150 incoming/outgoing calls on a daily basis The successful applicant will need to be a strong negotiator and be able to demonstrate a track record of telephone based collection techniques. An ability to work on your own initiative whilst being a team player is essential. Experience of dealing with debtors is a must for this role. IT Literate Excellent communication skills Excellent organisational skills

Skills Matrix
Applicants must be able to demonstrate the following skills: Case Work Be able to manage a caseload with no assistance Have the ability/confidence to deal with more complex files/cases without assistance Demonstrate excellent negotiation skills in all situations Have the ability to offer a start to finish service to debtors/clients Correspondence - Ensure letters to clients and debtors are written using plain English, with good grammar and punctuation
Telephone Use - Ensure Data Protection guidelines are adhered to
Have a positive outcome for each call
Good telephone tone/behaviour used
Have a pro-active approach at all times
Possess excellent negotiation skills which maximise client returns
Proven ability in controlling the call
Possess strong questioning techniques
Demonstrates good debtor profiling
Instalment Monitoring - Demonstrates a pro-active approach, making telephone calls where possible rather than sending letters
Demonstrates a tenacious manner when trying to re-activate defaulted plans
Handling Difficult Calls
Remains calm and professional
Can handle most difficult calls which have been passed from other members of the team
Legal knowledge - Have intermediate knowledge of the initial legal process
Using Income & Expenditure Information
Uses information to full potential and updates system with newly obtained information
General Be able to prioritise work
Provides a flexible and effective service to all customers
Remains polite and courteous at all times
Eager to offer assistance without request
Keen to share their knowledge to encourage the development of less experienced staff
Completes tasks within agreed timescales
Excellent team player

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