Warning: This vacancy expired on 27th Nov 2008.

Job details

Job Description

Frances Armstrong Associates LLP is currently seeking a Legal Debt Collector with a minimum of 1 years relevant UK experience in a similar debt collections or telesales role.

Based from our clients Warwickshire office, the successful applicant will join  their expanding team and you will be responsible for dealing with a wide range of debt recovery claims. You must possess excellent negotiation skills as you will be arranging specific payment plans on an individual one to one basis.  An excellent and confident telephone manner with the ability to control a conversation with a professional yet persistent manner is essential, as is excellent attention to detail.

Whilst working in a team you must be able to work on your own initiative and have excellent interpersonal skills and be able to adapt to all types of person,

The candidate is expected to be flexible, working various shifts between 8:00am - 8:00pm with a minimum of two 12:00pm - 8:00pm shifts each week.

Role and responsibilities:

• To negotiate and obtain payment on behalf of our clients 
• To deal with all incoming telephone calls within an agreed service level
• To make outgoing calls to negotiate payments
• To manage accounts to ensure payment is delivered
• To make use of the Court Litigation Service to assist with payment collection
• To assist the Collections Team with achieving the collections target
• To ensure all Key Performance Indicators are met
• To ensure processes meet both Management and Client requirements and expectations
• To assist the Practice in reaching the required targets

Knowledge and experience:

• At least 1 years experience in a similar debt collections or telesales role

 Skills:

• The ability to work under pressure and within the required timescales
• Diplomacy and the ability to understand and resolve problems sympathetically.
• A flexible, clear and forward thinking approach to continuing change within the Practice

The firm is also committed to ongoing career development of its employees and as such ongoing support and training will be provided to the successful applicant.

Salary: £12,000 +  Bonus and Benefits.
Start date - ASAP.
All applicants must be living in the U.K at time of application, and be eligible to work full time and without restriction in the U.K.

Frances Armstrong Associates LLP is a legal recruitment agency specialising in supplying staff and employment solutions to the U.K Legal Sector from offices in Birmingham and London.

Job Title: Legal Debt Collector
Sector: Legal Job - Warwickshire - Frances Armstrong
Dept: Debt recovery

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