Warning: This vacancy expired on 27th Nov 2008.

Job details

Job Description

Legal Debt Collectors - Warwickshire - Immediate start

Frances Armstrong Associates LLP is currently seeking Legal Debt Collectors and must have a minimum of 1 years experience in telesales or customer service.

Based from our clients established Warwickshire offices, the successful applicants will join an expanding team and be responsible for dealing with a wide range of debt recovery claims.

Ideal candidates must possess excellent negotiation skills as you will be arranging specific payment plans on an individual one to one basis. An excellent and confident telephone manner with the ability to control a conversation with a professional yet persistent manner is essential, as is excellent attention to detail.

The successful applicants will report to the Collections Manager and must have the ability to negotiate payments on behalf of our clients securing the highest value possible, enjoy a challenge and be able to work in an environment which is constantly evolving.

The role and responsibilities:

• Negotiate and obtain payment on behalf of our clients 
• Deal with all incoming telephone calls within an agreed service level
• Make outgoing calls to negotiate payments
• Manage accounts to ensure payment is delivered
• Make use of the Court Litigation Service to assist with payment  collection
• Assist the Collections Team with achieving the collections target
• Ensure all Key Performance Indicators are met
• Ensure processes meet both Management and Client requirements and expectations
• Assist the Practice in reaching the required targets

 Skills:

• Ability to work under pressure and within the required timescales
• Diplomacy and the ability to understand and resolve problems sympathetically.
• Flexible, clear and forward thinking approach to continuing change within the Practice

Whilst working in a team you must be able to work on your own initiative and have excellent interpersonal skills and be able to adapt to all types of person,

The candidate is expected to be flexible, working various shifts between 8:00am - 8:00pm with a minimum of two 12:00pm - 8:00pm shifts each week, and will be expected to work alternate Saturdays 9am - 12 pm.

The firm is also committed to ongoing career development of its employees and as such ongoing support and training will be provided to the successful applicant.

Salary: £12,000 +  Bonus and Benefits.
Start date - Immediate
All applicants must be living in the U.K at time of application, and be eligible to work full time and without restriction in the U.K.

Frances Armstrong Associates LLP is a legal recruitment agency specialising in supplying staff and employment solutions to the U.K Legal Sector from offices in Birmingham and London.

Job Title: Legal Debt Collector
Sector: Legal Job - Warwickshire - Frances Armstrong
Dept: Debt recovery

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