Warning: This vacancy expired on 20th May 2008.

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Job Description

Facilities Customer Support Team Leader Manchester Salary to £28k

The purpose of the role is to manage the day to day services provided to the firm by setting a standard of operational excellence and motivating the team to work within agreed procedures to exceed client expectations and deliver an outstanding level of service through positive relationships between customers and facilities, working with colleagues and clients to improve processes and perception of facilities and the customer support team.

Reporting to the facilities customer support manager the post holder will maintain levels of support services appropriate to meet the business requirements ensuring high levels of customer care to both internal customers and external clients/visitors, escalating issues and investigating where appropriate

They will manage and review the service level agreements and contribute to the overall operation, objectives of the team and continuous improvement for the provision of service including organising and managing the training support of the new facilities management software
Candidates Must Have:

·Call centre/helpdesk experience (essential)
·The ability to prioritise and manage own time to quality standards; focus on detail and identify points of concern and propose solutions
·The ability to demonstrate and understand problems that arise, and provide advice on possible actions to take
·Previous team leader experience: the ability to manage team members and identify training needs; develop and implement training plans
·The ability to pick up and understand new concepts/ideas/processes
·A good working knowledge of the Microsoft suite of products and the ability to produce well reasoned reports on trends and strategic escalated issues

We are looking for a self motivated and enthusiastic individual with a strong teamwork ethic, approachable with excellent communication skills. They will be organised, client centred with problem solving abilities, able to identify areas of improvement with the minimum of supervision. In addition, they will be resilient, business awareness with the ability to lead and develop people.

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